Maria Guadalupe Simpson
Summary
Driven professional with a proven track record in workforce development and client advocacy, honed at the Department Of Workforce Services State Of Utah. Excelled in matching clients with suitable positions, enhancing interview skills, and boosting employer response rates. Skilled in critical thinking and relationship building, significantly improving client satisfaction and productivity. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Employment Counselor
Department Of Workforce Services State Of Utah
03.2015 - Current
- Matched clients to open positions based on skills and work requirements.
- Conducted insightful mock interviews with clients to improve their skills and confidence during real interviews.
- Maintained detailed records of client interactions and progress, allowing for accurate tracking of outcomes.
- Built rapport with diverse clientele by understanding their unique needs and offering tailored guidance accordingly.
- Stayed current on labor market trends, enabling informed discussions with clients about potential career paths.
- Facilitated workshops covering essential topics such as resume writing, interviewing techniques, and job search strategies.
- Streamlined the job application process for clients, resulting in quicker responses from employers.
Banker/Teller
Wells Fargo Bank
12.2008 - 03.2015
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
Supervisor/Customer Service Representative
H&R Block Tax SVC
12.1997 - 04.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Bishop Alemany High School
Mission Hills, CAChildren's Education
Los Angeles Valley College
Van Nuys, CASkills
- Career Assessment
- Resume development
- Client Advocacy
- Multicultural Competence
- Workforce Development
- Career guidance
- Interview coaching
- Barrier identification
- Critical Thinking
- Relationship Building
- Workforce Readiness
- Attention to Detail
Languages
Spanish
Full Professional
Timeline
Employment Counselor
Department Of Workforce Services State Of Utah
03.2015 - Current
Banker/Teller
Wells Fargo Bank
12.2008 - 03.2015
Supervisor/Customer Service Representative
H&R Block Tax SVC
12.1997 - 04.2006
High School Diploma -
Bishop Alemany High School
Children's Education
Los Angeles Valley College
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