Kendral Melville
Phoenix,AZ
Summary
Detail-driven professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Solid team player with outgoing, positive demeanor and proven ability to establish interpersonal relationships. Eager to secure entry-level compliance officer position and ready to achieve company goals.
Overview
10
10
years of professional experience
Work History
Employment Counselor
Arizona Department Of Economic Security
09.2022 - Current
- Leads workshops for over 75 incarcerated job seekers to provide information on job searching, application completion and resume building.
- Counsels clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Connects with background-friendly business and recruiters to build relationships and increase opportunities for clients.
- Maintains accurate records and reports to include attendance records, case notes, and client progress
Disabled Veteran Outreach Program Specialist
Arizona Department Of Economic Security
06.2019 - 09.2022
- Liaison between VA Veteran Readiness and Employment (VR&E) counselors and American Job Center (AJC) staff
- Compliance Auditor for Jobs for Veterans State Grant (JVSG) Chapter 31 program
- Facilitates intensive career services to dynamic case load of veterans with significant barriers to employment and eligible persons
- Provides technical assistance to to peers and up-line management
- Attends and participates in community stakeholder meetings
- Reviews and assesses information provided by case managed veterans to develop Individual Employment Plans (IEP), monitors client progress, and revises IEP to meet emerging client needs
Program Services Evaluator III
Arizona Health Care Cost Containment System
07.2018 - 06.2019
- Reviewed and followed federal and state guidelines in reviewing applicant data, determining initial and continued eligibility for Long-Term Care benefits, Medicare Savings Plans
- Used various computer systems and public records to obtain information needed to complete required tasks
- Maintained detailed case notes for every determination of eligibility or denial
- Scheduled appointments with applicants to gather verification documents including property assessment records, life insurance policies, and bank statements
- Managed 50-person caseload with timeliness and quality measurements
Customer Service Specialist
Naval Medical Center San Diego
11.2017 - 07.2018
- Created and issued required hospital identification cards for over 550 incoming staff, interns
- Analyzed departmental documents for appropriate distribution or filing
- Developed new performance benchmarks for employee evaluation resulting in marked performance improvements by 10%
- Participated in and led various departmental meetings
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Traffic Court Clerk
Fleet Activities Yokosuka
10.2016 - 11.2017
- Maintained strict adherence to procedural compliance for return or disposal of 413 lost and found items valued at over $8,000
- Conducted 689 personnel fingerprint submissions
- Performed extensive audit of unresolved traffic court cases, resulting in number falling from 77 to 19
- Organized, scheduled 23 traffic court sessions for 236 personnel, Japanese nationals at U.S. Navy's largest overseas installation
- Facilitated training of 4 personnel resulting in increase of mission readiness
Career Counselor
Naval Medical Center Portsmouth
09.2013 - 10.2016
- Monitored and recorded career progression of 34 personnel
- Performed monthly duress alarms testing and bi-annual key audits, maintaining detailed reports for both
- Aided supervisors in planning and executing over 20 simulated infant abduction, active shooter, and telephonic bomb threat drills
- Using findings from performance audit, developed training cycle that increased department college enrollment more than 10% higher than U.S. Navy average
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT01.2025
Bachelor of Science - Criminal Justice - Administration of Justice
Excelsior College
Albany, NY08.2022
Skills
- Detailed investigative and inspection reports
- Critical Thinking
- Stakeholder meetings
- Time Management
- Specialized Procedures
- Working independently
- Field Inspections
- Reading and interpreting regulations
Additional Information
U.S. Navy Veteran with 9 years of Honorable service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Employment Counselor
Arizona Department Of Economic Security
09.2022 - Current
Disabled Veteran Outreach Program Specialist
Arizona Department Of Economic Security
06.2019 - 09.2022
Program Services Evaluator III
Arizona Health Care Cost Containment System
07.2018 - 06.2019
Customer Service Specialist
Naval Medical Center San Diego
11.2017 - 07.2018
Traffic Court Clerk
Fleet Activities Yokosuka
10.2016 - 11.2017
Career Counselor
Naval Medical Center Portsmouth
09.2013 - 10.2016
Master of Science - Management And Leadership
Western Governors University
Bachelor of Science - Criminal Justice - Administration of Justice
Excelsior College
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