Zoi Dominguez
Ogden,UT
Summary
Experienced and dedicated customer service professional with a proven ability to build meaningful relationships with consumers and employees. Passionate about helping others reach their personal and professional goals as an employment counselor. Possess exceptional networking skills to establish crucial connections with leading employers. Strategic approach to successfully placing clients in rewarding jobs aligned with their skills, interests, and abilities. Excel at coaching clients on resume writing, interviewing techniques, time management, and teamwork.
Overview
15
15
years of professional experience
Work History
Employment Counselor
Department of Workforce Services, State of Utah
04.2024 - Current
- Utilize a wide variety of programs and services to assist individuals, families, and youth
- Work with people one on one or in groups to set career and educational goals and identify and resolve barriers that stand in the way of meeting those goals.
Workforce Specialist
Hawx Pest Control
07.2023 - 04.2024
- Work with CSC Leadership to implement strategies to improve real-time performance in the Customer Success Center
- Monitor utilization, service, staffing, and After Call Work (ACW) levels
- Make changes to call flows to maintain optimal utilization
- Informs Team Leads when changes are made or need to be made
- AOD has authority to make changes that affect all teams in the Customer Success Center
- At times, other team members play the role of AOD during their shift.
Billing Assistant Lead
Hawx Pest Control
03.2022 - 07.2023
- 1-on-1 Meetings with Team Lead
- Manage chat and answer team members' questions
- Support Team Lead with team meetings
- Meet required time in 'Ready' on Five9 per shift
- Live Coach with each team member once a week
- Assist Team Lead with any projects/meetings.
Customer Service Associate
The Home Depot
07.2019 - 03.2022
- Assess customer's need by asking probing questions and coming up with a resolution
- De-escalate customers' concerns by maintaining a calm and friendly demeanor
- Exceed company productivity standards on a consistent basis
- Invited to attend Director's Luncheon for Top Performers
- Regularly assist colleagues with processed and resources in team and general chats.
Banking Specialist
Discover Financial Services
07.2017 - 07.2019
- Answered customer questions in a friendly and knowledgeable manner
- Assisted customers in determining their needs and selecting the right products for them
- Recognized by management for providing exceptional customer service.
Help Desk Specialist
Millennium Group at Ebay
06.2015 - 07.2017
- Schedule Conference Rooms, Submit Work Tickets, Manage Expense report for Purchase Card, Onboard Employees and Vendors into Badge Access System
- Create Purchase Orders, Submit Invoices for Payment, and Answer Phones.
Bankcard Customer Service Specialist
Zions BanCorporation
07.2013 - 06.2015
- Responsible for handling customer service inquiries and problems via telephone for various banking departments and affiliates
- Assist customers with questions regarding checking & savings accounts, loans, bank cards, or other banking needs.
Customer Service Representative
Sundance Catalog Company
10.2009 - 07.2013
- Answer incoming calls from Customers wanting to place orders, assist with billing questions, answer questions regarding shipping, follow up on orders not received, enter mail orders, and assist with other duties as needed.
Education
High school diploma -
West Jordan High School
West Jordan, UT06.1993
Skills
- Office manager experience
- Google Docs
- Customer service
- Order entry
- Phone etiquette
- Administrative Experience
- Microsoft Word
- Time management
- Resume development
- Individualized support
- Soft skills training
- Interview coaching
Personal Information
Title: Customer Service Specialist
Timeline
Employment Counselor
Department of Workforce Services, State of Utah
04.2024 - Current
Workforce Specialist
Hawx Pest Control
07.2023 - 04.2024
Billing Assistant Lead
Hawx Pest Control
03.2022 - 07.2023
Customer Service Associate
The Home Depot
07.2019 - 03.2022
Banking Specialist
Discover Financial Services
07.2017 - 07.2019
Help Desk Specialist
Millennium Group at Ebay
06.2015 - 07.2017
Bankcard Customer Service Specialist
Zions BanCorporation
07.2013 - 06.2015
Customer Service Representative
Sundance Catalog Company
10.2009 - 07.2013
High school diploma -
West Jordan High School
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