Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chaz R. Williams

Baltimore,MD

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

11
11
years of professional experience

Work History

Manager

Bj's Wholesale Club
08.2019 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maintained inventory count, tracked usage, and documented variances.
  • Noted irregular tire wear and advised customer of repair or replacement options to promote vehicle safety.
  • Unloaded and stacked tires in proper locations to facilitate easy retrieval for use on customer vehicles.
  • Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
  • Accomplished multiple tasks within established timeframes.

Customer Service Representative

GNC Live Well
11.2018 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Tire Technician

Sam's Wholesale Club
03.2017 - 11.2018
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Maintained and managed tire and hardware inventory with regular stock assessments.

Casual Mail Handler

USPS, United States Postal Service
11.2015 - 01.2016
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Maintained high level of confidentiality with mail items in line with regulations.

Customer Service Representative

AutoZone
07.2014 - 12.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Certified Medical Assistant

LSE Healthcare
06.2012 - 09.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Called and faxed pharmacies to submit prescriptions and refills.

Education

Medical Assistant Program - Health Education

Fortis Institute - Baltimore
Windsor Mill, MD

Skills

  • Train Employees
  • Productivity Performance
  • Sales Strategies
  • Manage Inventory
  • Product Management and Branding
  • Customer Relationship Management
  • Quality Standards
  • Managing Appointments

Timeline

Manager

Bj's Wholesale Club
08.2019 - 07.2023

Customer Service Representative

GNC Live Well
11.2018 - 08.2019

Tire Technician

Sam's Wholesale Club
03.2017 - 11.2018

Casual Mail Handler

USPS, United States Postal Service
11.2015 - 01.2016

Customer Service Representative

AutoZone
07.2014 - 12.2015

Certified Medical Assistant

LSE Healthcare
06.2012 - 09.2015

Medical Assistant Program - Health Education

Fortis Institute - Baltimore

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Chaz R. Williams