Chazsity Wiley
Memphis,USA
Summary
Professional in healthcare sector, bringing strong foundation in direct care and support services. Proven track record of enhancing clients' quality of life through tailored care strategies and empathetic engagement. Known for collaborative teamwork and adaptability in dynamic care settings, ensuring reliable and flexible support. Proficient in crisis intervention and personal care assistance.
Overview
6
6
years of professional experience
Work History
Direct Support Person
West Tennessee Family Solutions
01.2025 - Current
- Enhance the quality of life for individuals with disabilities by providing direct support and assistance in daily living tasks.
- Provide transportation to appointments, community outings, and recreational activities to encourage social integration.
- Actively participate in professional development opportunities related to disability services which improved the quality of care provided.
- Work closely with therapists to reinforce newly learned skills during day-to-day routines for optimal skill retention.
- Coordinated outings for groups of clients that enabled them to explore new experiences while being supported in a safe environment.
Transporter
Crew Transportation Services
10.2023 - 06.2024
- Transported crew members from state to state safely and in a timely manner
- Checked and keep record of mileage and oil percentage in vehicles
- Maintained a clean and safe space for crew members and supplies for proper transport
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Dental Scheduler/Receptionist
The Dental Connection
10.2021 - 03.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
Call Center Agent
University of Memphis
02.2019 - 10.2021
- Handled incoming inquiries about UofM Global, FedEx LiFE, and Maaps program
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Displayed Knowledge of basic computer skills
- Managed, adjusted, and adapted to protocols when often
- Displayed the capability of calming and effectively assisting irate callers
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Education
Diploma - Medical Assisting
Concorde Career College
Memphis10-2025
EKG Tech Certification -
Cardiovascular Consultant Tech
Memphis, TN05.2006
High School Diploma -
Hamilton High School
Memphis, TN05.2004
Skills
- Inbound/ Outbound Calls
- Research Capabilities
- Multitasking
- Effective Communication
- CPR/AED Certified
- Behavioral support
- Social skills development
- Documentation and reporting
- Computer skills
- Phone and email etiquette
- Appointment scheduling
Timeline
Direct Support Person
West Tennessee Family Solutions
01.2025 - Current
Transporter
Crew Transportation Services
10.2023 - 06.2024
Dental Scheduler/Receptionist
The Dental Connection
10.2021 - 03.2023
Call Center Agent
University of Memphis
02.2019 - 10.2021
High School Diploma -
Hamilton High School
Diploma - Medical Assisting
Concorde Career College
EKG Tech Certification -
Cardiovascular Consultant Tech
Similar Profiles
HAAKEEM HOLMESHAAKEEM HOLMES
Residential Home Manager at West Tennessee Family SolutionsResidential Home Manager at West Tennessee Family Solutions
Jocelyn ChalmersJocelyn Chalmers
Group Home Manager at West Tennessee Family SolutionsGroup Home Manager at West Tennessee Family Solutions
Karen HarrisKaren Harris
Medical Assistant at West Tennessee Neuroscience/West Tennessee HealthcareMedical Assistant at West Tennessee Neuroscience/West Tennessee Healthcare