Samantha Blake

Orlando

Summary

Highly motivated and dedicated administrative professional eager to expand expertise. Known for a strong work ethic and commitment to professionalism, with a reputation for reliability and excellence. Thrives on taking on new challenges and is passionate about learning and growing in the field. Confident in the ability to exceed daily objectives and contribute meaningfully to achieving broader goals within an exceptional team.

Overview

years of professional experience

Work History

Patient Coordinator

Sage Dental

11.2023 - Current

Ensure patient information and insurance is accurately entered before processing claims.
Process and post payments through cash, credit cards, finance options such as Care Credit, Allegro, and Healthcare Finance Direct, while maintaining accurate transaction records.
Verify insurance coverage and obtain pre-authorizations prior to allotted time for appointments.
Securely collect balances on patient accounts via phone calls and/or in person.
Greet visitors and patients to assess their needs, check appointments, and direct them accordingly.
Manage incoming calls from patients, directing them appropriately while ensuring confidentiality.
Stay informed about current insurance policies.
Use Dentrix software to schedule patient appointments.
Handle confidential patient information professionally and adhere to HIPAA regulations.

Patient Care Coordinator

Tend

01.2022 - 11.2023

Politely greet and check members in at their scheduled appointment times.
Collect patient copays and remaining balances.
Ensure insurance is active and request updated Electronic Benefits Verification.
Provide and promote high-quality service to members in the studio and via phone.
Collaborate with the entire studio from front desk to Dentists.
Review and present treatment plans while providing financial options.
Accurately schedule members based on their needs and Dentist availability.
Audit schedules for Dentists and Hygienists 72 hours in advance.
Confirm patient appointments 48 hours in advance.

Patient Service Representative

Patient First

03.2021 - 01.2022

Verify and update patient demographics, insurance information, and medical records to maintain up-to-date records.
Conscientiously obtain signatures for patient consent forms and file forms appropriately.
Carefully review and file daily reports in designated areas.
Review patient accounts and collect delinquent balances.
Inform patients about HIPAA and educate them on how their information is protected by Patient First's Privacy Notice.
Efficiently request written and electronic prescription refills.
Deescalate upset patients.
Collect out-of-pocket payments and obtain credit card authorization for future payments.

Verifications Supervisor

Marriott Vacations Worldwide

03.2016 - 11.2020

Assists in meeting and exceeding individual goals.
Mentors newly hired employees, offering insight into job duties and company policies for a smoother transition to their position, and delivering consistent coaching to improve job efficiency.
Attends and participates in department staff meetings to better interpret and relay new promotional offers launched to individual teams.
Monitors live calls to ensure details of participation and professionalism are executed on each call.
Distributes monthly flight plans, discussing conversion, utilization, and error rate percentages for each representative.

Education

High school diploma - General Studies

West Orange High School

Winter Garden, FL

06.2010

Skills

Communication skills
Claims Processing
Attention to detail
Computer literacy
Inbound/ Outbound calls
Call de-escalation

Insurance Verification
Appointment Scheduling
Able to comprehend an EOB
Knowledge of insurances
Customer service

Timeline