Charles Sloan, Jr.
Baytown
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Benefits Advisor
Willis Towers Watson Via Benefits
06.2023 - 01.2024
- Assisted Medicare-eligible retirees in selecting their insurance plans based on individual needs
- Utilized patience, knowledge, and care when providing and explaining complex information
- Assured client focus and integrity in all interactions with participants to ensure confidentiality of all participant and client information
- Licensed in 5 states
- Assisted Medicare-eligible participants by addressing inquiries related to their account
- Used a consultative approach to listen, assess, and resolve the retirees' needs and questions with carriers, clients, and third-party administrators
- Effectively, and empathetically communicated over the phone
- Used problem-solving skills to identify root causes and issues of inquiries, and provide feedback on resolutions
- Represented the company effectively, while using patience, knowledge, and kindness to deescalate concerned callers
- Worked as a team player in a diverse, professional call center environment
Senior Claims Manager
A Cut Above Roofing
07.2015 - 06.2023
- Inspect and evaluate roofs of homeowners to identify storm damage
- Assist insurance adjusters in evaluating roof damage
- Re-evaluated denied claims for insurance companies
- Assisted over 100 homeowners in filing, evaluating their roofing claim, worked with the adjusters and replacing their roofs.
Small Business Co-Owner, Manager & Trainer
Research Associates Management
01.1995 - 09.2015
- Successfully helped new and experienced doctors and therapists to organize their office for better efficiency and increased income with proper insurance verification, billing and follow-up
- Assisted with hiring and training staff, organization of the office for better patient flow, efficient office paperwork systems, insurance billing and follow-up, training in CPT, ICD9, ICD10 and HCPCS coding, continually up-dated offices with basic Medical Insurance, Medicare, Medicaid, and Texas Work Comp laws
Education
GED -
Houston Community College
Houston, TXSkills
- Project Management
- Microsoft Office Proficiency
- Customer Service
- Active Listening
- Organizational Skills
- Problem Solving
- Multitasking Abilities
- Attention to Detail
- Decision Making
- Time Management
- Records Maintenance
Certification
- General Lines - Life, Accident & Health License - NPN 18717087
- ICD10 Diagnosis Coding Training and Certification
- HIPAA Training and Certification
- Medisoft Insurance Billing Software
- Medicare Law Certifications
- Texas Workers Compensation Law Certifications
- Medical Insurance Billing
- Federal law on HIPAA Business and Office Management
References
References available upon request.
Timeline
Benefits Advisor
Willis Towers Watson Via Benefits
06.2023 - 01.2024
Senior Claims Manager
A Cut Above Roofing
07.2015 - 06.2023
Small Business Co-Owner, Manager & Trainer
Research Associates Management
01.1995 - 09.2015
GED -
Houston Community College
- General Lines - Life, Accident & Health License - NPN 18717087
- ICD10 Diagnosis Coding Training and Certification
- HIPAA Training and Certification
- Medisoft Insurance Billing Software
- Medicare Law Certifications
- Texas Workers Compensation Law Certifications
- Medical Insurance Billing
- Federal law on HIPAA Business and Office Management
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