Chazyra Miller
Des Moines,IA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Tax Customer Service
Workforce Development
12.2022 - Current
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Intake Application Management Clerk
Perennial Properties
06.2018 - 12.2022
- Process initial and review annual recertification applications.
- Enter rent payments, invoice, and analyze ledgers for error.
- Resolve complaints plus issue noncompliance notices as needed.
- Respond to inquiries, update vacancy and delinquency reports.
- Review subsidized documents from YSS, DMMHA, and PHC.
- Handle special projects assigned my supervisor.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Collection Customer Service Representative
Wells Fargo
04.2020 - 06.2022
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
Fraud Detection Specialist
Wells Fargo
04.2018 - 04.2020
- Participated in regular reviews of company-wide anti-fraud measures, ensuring ongoing adherence to industry standards and best practices.
- Improved customer satisfaction through timely communication and resolution of fraud-related concerns.
- Collaborated with cross-functional teams to develop robust fraud prevention strategies, mitigating risks.
- Provided subject matter expertise on complex cases involving multiple parties or jurisdictions, facilitating efficient case resolution.
Education
Roosevelt High School
Des Moines, IASkills
- Complaint Handling
- Empathy Display
- Patience Maintenance
- Call center experience
- Bilingual(Spanish)
Languages
Spanish
Full Professional
Timeline
Tax Customer Service
Workforce Development
12.2022 - Current
Collection Customer Service Representative
Wells Fargo
04.2020 - 06.2022
Intake Application Management Clerk
Perennial Properties
06.2018 - 12.2022
Fraud Detection Specialist
Wells Fargo
04.2018 - 04.2020
Roosevelt High School
Similar Profiles
Kelsey BergmanKelsey Bergman
Reporting & Compliance Officer at WorkForce DevelopmentReporting & Compliance Officer at WorkForce Development
Jayla McDowellJayla McDowell
Sales Associate at Workforce Development CenterSales Associate at Workforce Development Center
Latisha HalonaLatisha Halona
Office Specialist at Navajo Department of Workforce DevelopmentOffice Specialist at Navajo Department of Workforce Development
QUIN LohenryQUIN Lohenry
Assistant General Manager at 801 ChophouseAssistant General Manager at 801 Chophouse
Wendy Rojas LopezWendy Rojas Lopez
Safety Compliance Supervisor at UPS HubSafety Compliance Supervisor at UPS Hub