Chazz Lovette
Knoxville,TN
Summary
Dynamic Finance Manager with a proven track record at Ole Ben Franklin Motors, showcasing expertise in regulatory compliance and exceptional customer relationship management. Spearheaded contract finalizations, enhancing lender relations and dealership legal adherence. Excelled in team collaboration and closing deals significantly boosting customer satisfaction and operational efficiency. Overall excellence in any position put in and will exceed expectations every time
Overview
5
5
years of professional experience
Work History
Finance Manager
Ole Ben Franklin Motors
03.2024 - Current
- Ensured all contracts were properly executed and funded by the lender in a timely manner
- Closed customers on extended service agreements as well as other ancillary products for their vehicle
- Maintained relationships with lenders and addressed any needs to get deals wrapped up
- Processed all documentation and ensured accuracy for finalization
- Maintained legal compliance for dealership and ensured we were up to regulations
New Car Delivery Specialist/ Finance Coordinator
Ole Ben Franklin Mitsubishi
02.2023 - 03.2024
- Coordinated detailed deliveries and walkthrough presentations on new vehicles
- Closed and contracted deals
- Maintained customer satisfaction throughout the entire process
- Ensured all documentation is correct for the both the customer and the lender
- Maintained up to date knowledge on all technologies, rebates, manufacturer’s programs, and knowledge on new vehicles
Car Salesperson
Ole Ben Franklin Mitsubishi
09.2021 - 02.2023
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
Server/ Station Chef
Bel Air Grill
04.2019 - 04.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Auto Detailer
Ole Ben Franklin Mitsubishi
01.2021 - 09.2021
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Vacuumed interiors of vehicles to remove dirt and debris.
Education
Gibbs High School
Corryton, TN05.2019
Skills
- Regulatory Compliance
- Financial Management
- Skilled in Software
- Needs Assessment
- Adaptability and Flexibility
- Team Collaboration
- Sales expertise
- Customer Relationship Management (CRM)
- Relationship Building
- Customer service excellence
Accomplishments
July 2022 Salesman of the month.
June-September 2023 #1 customer satisfaction among all Mitsubishi Dealerships in North America.
Timeline
Finance Manager
Ole Ben Franklin Motors
03.2024 - Current
New Car Delivery Specialist/ Finance Coordinator
Ole Ben Franklin Mitsubishi
02.2023 - 03.2024
Car Salesperson
Ole Ben Franklin Mitsubishi
09.2021 - 02.2023
Auto Detailer
Ole Ben Franklin Mitsubishi
01.2021 - 09.2021
Server/ Station Chef
Bel Air Grill
04.2019 - 04.2022
Gibbs High School
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