Chazz Williams
La Crosse,WI
Summary
Dynamic and hands-on Operations and Management Leader with 15+ years of experience in guest service, team leadership, and building systems management across hospitality and facilities operations. Proven track record of leading teams of 20+, overseeing water, HVAC, fire safety, electrical, and plumbing systems, and ensuring seamless guest experiences through proactive maintenance and service excellence. Strong communicator and motivator with a passion for developing people, creating safe environments, and elevating resort experiences. Currently pursuing a BBA in Business Administration & Operations Management to support long-term career growth in hospitality leadership. I love the Hospitality Industry and want to continue my growth in this field, Hopefully you see my insight as a valuable candidate for upper management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations & Kitchen Supervisor
Gunderson Health Hotel & Suites
La Crosse, WI
11.2025 - Current
- Oversee daily operations, ensuring compliance with safety and quality standards.
- Managed staff scheduling, for workforce efficiency
- Implemented process improvements, enhancing workflow efficiency and reducing operational delays.
- Trained new team members on standard operating procedures and best practices.
- Monthly Meetings with Staff
- Comply with Audits
- Monthly Patient Survey's and guest Feedback
- Daily Deposit and Safe Balances
- Close and Opening of Kitchen Department
- Meeting Safety standards for Allergies and Tube Feedings
Chief Engineer
Charmant Hotel
La Crosse, WI
02.2025 - 11.2025
- Create Safety SOP's and Conduct monthly Safety Meetings
- Conduct Disciplinary and Corrective Action Procedures
- Meet with Insurance for Annual Renewals
- Conduct Employee Reviews
- Train, Interview and Hire new Engineers
- Do the Annual and Monthly budget for the Department.
- Order Supplies
- Run Department Meetings and Create the daily curriculm
- Lead the engineering and maintenance department, managing building systems including water valves, sprinklers, HVAC, gas lines, fire safety, and electrical systems.
- Direct a team of 20+ engineers and contractors, ensuring peak performance through training, scheduling, and employee development.
- Maintain compliance with inspections, safety standards, and regulations while delivering exceptional guest service.
- Develop and regulate departmental budget, optimizing costs without compromising service.
- Manage vendor relationships and oversee all major facility repairs and upgrades.
- Company Got Bought Out in November
Operations & Facilities Manager
Courtyard by Marriott
Rochester, MN
01.2022 - 01.2025
- Oversaw hotel operations and facilities, leading valet, doorman, custodial, and engineering functions.
- Spearheaded guest service improvements, including modernized check-in processes and elevated event support.
- Directed maintenance initiatives, vendor contracts, and safety procedures to ensure a smooth guest experience.
- Supervised 15+ employees, driving a culture of teamwork, accountability, and service excellence.
Custodial Supervisor & Trainer
YMCA
Rochester, MN
08.2018 - 05.2022
- Supervised custodial and maintenance staff responsible for facility cleanliness, HVAC, plumbing, and safety systems.
- Created daily work schedules and implemented training programs for staff.
- Ensured safe, operational environments for members and guests while managing vendor relationships.
- Completed Annual Reviews of Staff for Merit Increases
- Performed Corrective Action and Disciplinary Procedures
- Coordinated Department Meetings with Staff
- Community Work with Kids Camp and College Students
- Checked and Balanced PH levels for the Pool
- Ordered Supplies
- Hired, Interviewed and Trained New Employees
- Implemented the Whole Covid 19 Agenda and Safety Regulations for the building during the Pandemic
Property Maintenance Manager
Village Of Rochester
Rochester, MN
05.2011 - 07.2018
- Manage Relationships with Onsite Repair Vendors
- Oversee Maintenance workers
- Create Daily Curriculum for work
- Annual Reviews of Furnaces, Electric and Plumbing
- Help Evict Tenants if Necessary
- Conduct Payroll for all Maintenance staff
- Order Supplies
- Balance PH pool Levels
- Conduct Building Inventory
- Complete Onsite Repairs if Necessary
Education
BBA - Business Administration & Management
American InterContinental University
Schaumburg, IL07-2026
Associate Degree - Criminal Justice
American InterContinental University
Chicago, IL01-2018
Skills
- Chief Engineering & Facilities Oversight
- Water Systems, Fire & Safety Compliance
- HVAC, Electrical, Plumbing & Mechanical Operations
- Preventive & Corrective Maintenance
- Guest Service & Hospitality Operations
- Vendor & Contractor Management
- Budgeting & Cost Control
- Team Training, Development & Reviews
- OSHA & Safety Meeting Leadership
- Multi-Department Collaboration
- Event & Operations Support
- Staff supervision
- Task delegation
- Performance monitoring
- Operations management
- Team Training
Certification
- Personal Trainer Certification, ISSA (2023–2025)
- Strength & Conditioning, Nutrition, Online Training, ISSA
- AED Certification (2023–2025)
- CDL-B License with School Bus Endorsement
Timeline
Operations & Kitchen Supervisor
Gunderson Health Hotel & Suites
11.2025 - Current
Chief Engineer
Charmant Hotel
02.2025 - 11.2025
Operations & Facilities Manager
Courtyard by Marriott
01.2022 - 01.2025
Custodial Supervisor & Trainer
YMCA
08.2018 - 05.2022
Property Maintenance Manager
Village Of Rochester
05.2011 - 07.2018
Associate Degree - Criminal Justice
American InterContinental University
BBA - Business Administration & Management
American InterContinental University