CHAZZMIN PIPER
Magnolia,TX
Summary
Dedicated and passionate Learning Ambassador with 15+ years of leadership and training experience. Skilled in team leadership, operational management, and customer service excellence. Utilize strategic planning and problem-solving abilities to consistently enhance team productivity and service quality. Track record speaks for itself with a successful track record of fostering a collaborative and adaptable workplace environment.
Overview
17
17
years of professional experience
Work History
Learning Ambassador
Amazon
Houston, Tx
09.2021 - Current
- Amazon HOU8 (September2021 - June2022)
- ICQA PG (Inventory Control and Quality Assurance Process Guide)
- Outbound Dock PG (Process Guide)
- Learning Ambassador (Outbound Dock, Stow and Pick)
- ASC (Amazon Safety Committee) Associate
- Amazon HOU2 (June2022 - November2023)
- Learning Ambassador (Pick, Pack, Stow and Inbound Dock)
- ICQA PG (Inventory Control and Quality Assurance Process Guide)
- Stow PG (Process Guide)
- Launched Amazon IAH3 in November of 2023
- Learning Ambassador (Inbound Problem Solve, Receive,Prep,Decant , Pallet Prep/Pallet Receive, Inbound Dock & Fluid Load)
- Launched GEU5 in Goodyear,Arizona in October 2024 on the Away Team.
Shipping & Receiving Supervisor
CVS Distribution Center
Conroe, Tx
05.2017 - 09.2021
- Contributed warehouse sale by 30% with a 45% profit increase through superior distribution and customer service, inventory control, regulatory compliance, at the lowest profit
- Analyzed daily sales/ inventory reports to coordinate customer order requirements
- Reported inventory shortfalls to sales managers for timely replenishment, or redistribution of merchandise
- Provide support by working with purchasing managers to resolve discrepancies with customer orders
- Developed a weekly & bi-monthly forecasting plan to ensure the availability of products to anticipate the demand/ movement to secure inventory availability
- Trained warehouse operators on lift trucks to relocate orders from receiving to shipping bay, complete orders for shipments and quality test our material to make-sure its to correct specifications
Branch Manager
Check N' Go
The Woodlands, Tx
07.2014 - 05.2017
- Led a team of 5-10 Loan Agents & 10-15 Loan Officers, providing training and guidance that resulted in a 30% improvement in employee productivity and a decrease in customer complaints by 15%
- Successfully led a team in achieving and exceeding sales targets, resulting in a 20% increase in loan portfolio and a 15% growth in deposits
- Streamlined operational processes, reducing customer wait times by 20% and improving overall customer satisfaction scores by 10%
- Implemented a customer-centric approach, resulting in a 10% improvement in customer satisfaction scores and a 5% increase in customer loyalty
- Collaborated with senior management to develop and implement cost-saving initiatives, resulting in a 10% reduction in operational expenses and an improvement in profitability by 5%
- Successfully implemented a sales strategy that resulted in a 25% increase in new customer acquisition and a 15% growth in revenue within my first year, with a 20% increase by third year; and 5-7% quarterly
- Implemented customer relationship management strategies, leading to a 15% increase in customer retention and a 10% growth in customer referrals
- Developed and executed a comprehensive risk management plan, resulting in a 20% reduction in fraudulent activities and a 10% decrease in financial losses
- Oversight of all banking, inventory and control of loan, state and federal requirements and regulations
- Provide & Managed staff of 15-20 Loan Officers & 5-10 Loan Agents including hiring, coaching and terminations
- Promoted 4 Loan Agents to Loan Officers,7 Loan Officers to Branch Managers & 2 Loan Officers to Assistant Branch Managers
Assistant Area Manager
Lowe's Home Improvement
Cypress, Tx
01.2008 - 07.2014
- Store #1052 Tomball, Tx (Jan.2008 - Aug.2009): Head Cashier
- Assisted individuals in the accurate application of their transactions, and when necessary researched records on electronic and other available files to provide information regarding financial status, maintained electronic files necessary to generate daily reports
- Informed associates regarding pertinent rules, policies, and procedures related to cash and cash-related transactions; directed patrons to proper offices, as appropriate, to seek resolution of problems beyond the information available to the cashier
- Assisted customers waiting for check out, scanned items, requested price checks, honored appropriate coupons, collected payments and gave change as appropriate and being completed in a timely manner
- Service requirements
- Supervise all cashiers, courtesy clerks, and front end managers to ensure that all job duties Perform monthly cashier observations and ensure that each cashier is meeting the customer service requirements
- Developed and implemented bi-monthly and quarterly strategic plans to effectively manage the daily operations of a department of 25-35 employees
- Collaborated with other department managers to develop and execute cross-functional projects to achieve company objectives
- Established and implemented departmental policies and procedures to ensure compliance with company standards
- Led monthly departmental meetings to set goals and review progress
- Monitored and ensured adherence to budgets, ensuring cost-effectiveness
- Provided guidance and direction to department
- Store #2371 Cypress, Tx (Dec.2011 - July2014): Assistant Area Manager
- Created a comfortable and happy environment for every customer, returning or new
- Responsible for the overall teaching and training within the store areas of Shipping, Receiving and Front End; while developing associates that were ready for the next level in their careers
- Executed merchandise needs and issues in a timely fashion, with the knowledge of store policy violations to the Senior Management team
- Offered direction and gave constructive feedback to motivate team members
- Directed strategic and brand-appropriate marketing initiatives monthly by 4% to improve presentation and maximize sales quarterly by 12-16% quarterly
Education
BBA - Supply Chain Management
Sam Houston State University
Huntsville, TX12.2014
Skills
- Adaptive learning
- Peer mentoring
- Learning styles
- Collaborative learning
Timeline
Learning Ambassador
Amazon
09.2021 - Current
Shipping & Receiving Supervisor
CVS Distribution Center
05.2017 - 09.2021
Branch Manager
Check N' Go
07.2014 - 05.2017
Assistant Area Manager
Lowe's Home Improvement
01.2008 - 07.2014
BBA - Supply Chain Management
Sam Houston State University