Che' Hill
Lead Reset Merchandiser/ Customer Service Manager/ Fulfillment Center/ PBX Operator/ Main Cage/ Soft Count/ Fulfillment Center
Sparks,NV
Summary
Dynamic and detail-oriented professional with a proven track record at Walmart, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and teamwork. Proficient in inventory management and adept at multitasking, consistently meeting tight deadlines while maintaining a friendly and positive attitude.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
Work History
Lead Reset Mechandisr
SAS Retail Services/ Safeway
03.2020 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Traveled also to Reno NV, Truckee Cali, Tahoe NV. Tahoe Cali, Quincy Cali.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lead Reset Merchandiser
Crossmark Merchandising/ Sprouts Markets
03.2017 - 03.2020
- Executed product resets and planogram compliance to enhance store layouts.
- Collaborated with team members to ensure timely completion of merchandising projects.
- Analyzed inventory levels and made recommendations for stock adjustments.
- Trained new team members on reset procedures and operational best practices.
- Utilized handheld devices for inventory tracking and reporting accuracy during resets.
- Minimized out-of-stock instances by closely monitoring inventory levels and promptly replenishing sold items.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
- Optimized product placement within stores by analyzing sales data and adjusting layouts accordingly.
- Maintained strong relationships with suppliers and distributors, ensuring timely delivery of products for resets.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Moved merchandise from back storage to front end to maximize productivity.
- Ensured accurate inventory levels with routine cycle counts and reconciliations.
- Developed visual merchandising plans and strategies to promote store offerings.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Improved product visibility by strategically placing merchandise on shelves according to planograms.
- Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
- Changed shelves, racks, and displays to meet new schematic designs.
- Streamlined merchandising processes by collaborating with store management and utilizing efficient communication channels.
- Coordinated with management to address merchandising challenges and optimize workflows effectively.
- Earned recognition from store management for consistently meeting or exceeding expectations in both speed and quality of work.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted retail partners with pricing strategies, ensuring consistency across all locations for the duration of promotional campaigns.
- Increased customer satisfaction through diligent attention to detail in display arrangement and stocking practices.
Fulfillment Associate
Sally's Beauty Supply
01.2013 - 03.2017
- Operated material handling equipment to efficiently transport products within the warehouse.
- Picked and packed customer orders with attention to detail and accuracy.
- Maintained inventory accuracy by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to optimize workflow and meet daily fulfillment targets.
Cage Cashier/ Soft Count/ PBX Operator
Bonanza Casino
01.2009 - 01.2013
- Processed cash transactions accurately and efficiently for customer exchanges.
- Maintained up-to-date knowledge of casino policies and procedures to ensure compliance.
- Assisted customers with inquiries, providing exceptional service and support.
- Balanced cash drawers at the end of shifts to verify accuracy of funds.
- Collaborated with team members to streamline cash handling operations, enhancing efficiency.
- Verified and processed authorization forms for transactions.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Checked customer identification and verified signatures for large transactions.
- Performed check cashing for customers based on company policies.
- Moved currency, coins and chips following exact security protocols.
- Facilitated smooth and efficient customer experience, managing multiple transactions with ease.
- Supported successful promotional events, managing additional cash flow and customer inquiries effectively.
- Strengthened customer loyalty through friendly and professional service, even during busy periods.
- Ensured accuracy of financial records by meticulously balancing cash drawer at end of each shift.
- Streamlined transaction times for customers by maintaining high level of accuracy and efficiency in cash handling.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
- Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
- Processed various cash transactions and answered gaming customer questions.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Secured casino funds not in use after balancing cash drawer.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Utilized point-of-sale systems to manage transactions and maintain accurate records efficiently.
Assistant Customer Service Manager
Walmart
09.1995 - 01.2009
- Assisted in managing daily customer service operations, ensuring efficient workflow and team collaboration.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated with departments to streamline processes and improve response times for customer requests.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
Education
Associate In Electronics Engineering Technology - Electronics Technician
Career College of Northern Nevada
Sparks, NV06.1999
GED - GED
Washoe High School
Sparks, NV06.1993
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Computer skills
- Verbal communication
- Organization and time management
- Organizational skills
- Excellent communication
- Dependable and responsible
- Calm under pressure
Additional Information
Go to File Maintenance Office print on Window 11 all tag and labels for sale priced products to go on shelves for departments, customers, stores
Timeline
Lead Reset Mechandisr
SAS Retail Services/ Safeway
03.2020 - 06.2025
Lead Reset Merchandiser
Crossmark Merchandising/ Sprouts Markets
03.2017 - 03.2020
Fulfillment Associate
Sally's Beauty Supply
01.2013 - 03.2017
Cage Cashier/ Soft Count/ PBX Operator
Bonanza Casino
01.2009 - 01.2013
Assistant Customer Service Manager
Walmart
09.1995 - 01.2009
Associate In Electronics Engineering Technology - Electronics Technician
Career College of Northern Nevada
GED - GED
Washoe High School
Similar Profiles
Melissa HavlovecMelissa Havlovec
Merchandiser at SAS Retail ServicesMerchandiser at SAS Retail Services
Eva CharltonEva Charlton
Space Planning Analyst at SAS Retail ServicesSpace Planning Analyst at SAS Retail Services
Jocelyn DashJocelyn Dash
Retail Sales Representative at SAS Retail ServicesRetail Sales Representative at SAS Retail Services
Laura Ramirez GuajardoLaura Ramirez Guajardo
Site Quality Manager at Valeo North AmericaSite Quality Manager at Valeo North America
Elizabeth MarquezElizabeth Marquez
Picker & Packer at Belimo Air ControlsPicker & Packer at Belimo Air Controls