Cheala Freeman-Coleman
Houston
Summary
Skilled in youth supervision and records management, I excelled at Divine Youth LLC by enhancing at-risk youth development and maintaining high cleanliness standards. At Quicken Loans and Riverway Business Services, I leveraged my customer service and problem-solving skills to significantly improve client satisfaction. My approach fosters teamwork and ensures timely project completion, showcasing my ability to drive positive outcomes.
Overview
6
6
years of professional experience
Work History
Youth Care Worker
Divine Youth LLC
03.2021 - 12.2024
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Enhanced youth development by implementing structured activities and educational support.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
Administration Assistant
Quicken Loans
10.2020 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
Remote Customer Service
Riverway Business Services
08.2018 - 09.2020
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly to ensure satisfaction.
- Provided top-notch customer service, addressing client concerns promptly and professionally, resulting in high customer satisfaction ratings.
- Provided exceptional customer service throughout the entire leasing process, fostering long-term relationships with satisfied clients.
Education
Diploma -
Westbury High School
Houston, TX06.2022
Skills
- Youth supervision
- Multicultural sensitivity
- Self-care techniques
- Behavior management
- Records management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Youth Care Worker
Divine Youth LLC
03.2021 - 12.2024
Administration Assistant
Quicken Loans
10.2020 - 12.2022
Remote Customer Service
Riverway Business Services
08.2018 - 09.2020
Diploma -
Westbury High School
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