Che C Chi

*Serve as daily monitor for the internal Salesforce Support inbox, acting as Tier 2 help desk researching and diagnosing user issues.

• *Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.
• *Work with custom workflow, notifications, approval processes, and Lightning Process Builder.
• *Develop reports and dashboards for various teams and departments throughout the organization. Guide them with self-service report writing and dashboard maintenance.
• *Participates in cross-functional agile team that address strategic business issues involving CRM.
• *Participates in monthly development sprint including design documentation and testing.
• *Oracle APEX (App Express).
• Supported clients with business analysis, documentation and data modeling

• Set up and controlled user profiles and access levels for each database segment to protect important data.

• Create and maintain page layouts, record types, objects, and profiles

• Perform functional testing Of modifications

• Research future Salesforce releases and assist in implementation of new functionality

*Active Directory security group membership.
*Self-directed learning, problem solving, and researching of system issues
*Spend up to 60% of the time resolving end-user issues and assisting with training

• Drove operational improvements which resulted in savings and improved profit margins.