Cheera Saikishore
Hyderabad,Telangana
Summary
Adept IT Support Engineer with a proven track record at Accel IT Services, enhancing system performance and user satisfaction. Expert in network troubleshooting and remote desktop support, coupled with exceptional problem-solving abilities. Achieved significant reductions in downtime and consistently exceeded support ticket resolution targets, demonstrating both technical proficiency and effective communication skills.
Overview
3
3
years of professional experience
Work History
IT Support Engineer
Accel IT Services
04.2022 - 04.2025
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Developed and implemented preventive maintenance procedures.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sri Venkateshwara Engineering And Technology
Srikakulam10-2018
Skills
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
- Software installation
- Data backup and recovery
- Application support
- VPN configuration
- Hardware diagnostics
- System administration
- Operating systems
- Issue troubleshooting
- Remote support
- Windows 10
- Ticket management
- Ticket support system management
- Microsoft outlook
Languages
English
Professional Working
Hindi
Professional Working
Telugu
Native or Bilingual
Timeline
IT Support Engineer
Accel IT Services
04.2022 - 04.2025
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sri Venkateshwara Engineering And Technology
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