Dedicated professional with strong communication and problem-solving skills. Experienced in data entry accuracy and transaction processing, committed to enhancing customer satisfaction through effective support and attention to detail.
Overview
13
13
years of professional experience
Work History
In Home Respite Worker
State of Iowa
08.2022 - Current
Provide direct support to child with disabilities in daily activities.
Provide approved trained medical care.
Cashier and Food Service
Caseys's General Stores
New Hampton
04.2022 - 08.2022
Processed customer transactions efficiently at Casey's General Stores.
Maintained accurate cash drawer during shifts and reconciled at end of day.
Operated point-of-sale systems for quick and accurate checkouts.
Handled customer complaints calmly and resolved issues effectively.
Warehouse Worker
Target Distribution
Cedar Falls
09.2017 - 05.2022
Maintained cleanliness and safety standards throughout the warehouse environment.
Collaborated with supervisors to optimize workflow and enhance productivity.
Trained new hires on warehouse procedures and equipment operation protocols.
Ensured accurate labeling and storage of products in designated locations.
Used pallet jacks to move items to and from warehouse locations.
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Customer Service Representative
Allen Industrial Coatings
Allison
11.2012 - 09.2017
Provided exceptional customer support to resolve inquiries and issues promptly.
Maintained accurate records of customer interactions and transactions in databases.
Handled customer complaints with empathy, ensuring a positive resolution experience.
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with production updates, billing, reworked items, and ensuring proper paperwork was with the parts.
Education
Medical Office Associate And Medical Assistant Diploma - Medical
NIACC
Mason City, IA
05-2008
Skills
Inventory control
Effective communication
Transaction processing
Data entry accuracy
Problem solving
Attention to detail
Office equipment proficiency
Shipping procedures
Spreadsheets
Scheduling
Timeline
In Home Respite Worker
State of Iowa
08.2022 - Current
Cashier and Food Service
Caseys's General Stores
04.2022 - 08.2022
Warehouse Worker
Target Distribution
09.2017 - 05.2022
Customer Service Representative
Allen Industrial Coatings
11.2012 - 09.2017
Medical Office Associate And Medical Assistant Diploma - Medical