CHEI MORENO
Davenport,Florida
Summary
Driven by a strong work ethic and a commitment to quality, I significantly enhanced productivity and customer satisfaction at Coltejer through rigorous root cause analysis and lean manufacturing principles. My leadership in team collaboration and waste reduction, alongside customer service skills, consistently fostered a culture of continuous improvement and efficiency.
Overview
6
6
years of professional experience
Work History
Productivity and Quality Engineer
Coltejer
01.2019 - 07.2020
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
- Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
- Documented and developed engineering procedures and processes.
Server
Pronto Eataly
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Colombian House
01.2021 - 02.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Contributed to inventory management by monitoring stock levels.
- Streamlined order-taking process to minimize wait times for diners.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Education
Ingeniero - Productividad Y Calidad
Politecnico Jaime Isaza Cadavid
Medellin, Colombia09.2019
Skills
Strong Work Ethic
Quality processes
Root Cause Analysis
Team Leadership
Corrective and Preventive Actions
Customer Service
Process Mapping
Documentation And Reporting
Waste Reduction
Timeline
Server
Pronto Eataly
02.2022 - Current
Server
Colombian House
01.2021 - 02.2022
Productivity and Quality Engineer
Coltejer
01.2019 - 07.2020
Ingeniero - Productividad Y Calidad
Politecnico Jaime Isaza Cadavid
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