Cheikh Dieng
Elizabeth,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I have a strong analytical mindset and a strong passion for technology. With a strong background in finance, data analytics, and troubleshooting methods, I'm excited to move into a tech support role where I can put my skills and thirst for learning to use. devoted to providing outstanding assistance and bringing fresh ideas to help propel a vibrant tech team to success.
Overview
2
2
years of professional experience
Work History
Tech Support Agent
Hanwha Techwin America
Teaneck, NJ
09.2024 - Current
- Updated internal databases with relevant information regarding customer interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Interpreted customer needs and provided appropriate solutions in an efficient manner.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
State Farm
Elizabeth, NJ
06.2024 - 09.2024
- Contacted customers about potential service upgrades, new services and account changes.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Adapted solutions in real-time based on feedback and changing conditions.
Direct Marketing Sales Representative
Ascension Management
Jersey City, New Jersey
01.2024 - 05.2024
- Assisted in designing and implementing direct marketing campaigns.
- Developed relationships with clients to ensure customer satisfaction.
- Gathered market intelligence data on competitors' activities and products.
IT Support Specialist
CYBXperts
Syracuse, NY
11.2022 - 02.2023
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Responded promptly to service requests from staff members.
- By controlling Windows and Mac OS system updates to adhere to compliance standards, I maintained safe data environments.
- Organize various elements of the setup structure for both new and existing customers, such as how they will exchange registration information and access the digital items.
Education
BBA - Business Administration And Management
Bryant And Stratton College
East Syracuse, NY04.2023
Skills
- Tech-savvy
- Microsoft Excel
- Microsoft Teams
- Business operations understanding
- Multi-line telephone skills
- Document control
- Sales force
- Slack Jira
- Office equipment operations
- Certified Microsoft Office Specialist
- Teambuilding
- Proficiency in Google Docs
Languages
French
Professional
Timeline
Tech Support Agent
Hanwha Techwin America
09.2024 - Current
Customer Service Representative
State Farm
06.2024 - 09.2024
Direct Marketing Sales Representative
Ascension Management
01.2024 - 05.2024
IT Support Specialist
CYBXperts
11.2022 - 02.2023
BBA - Business Administration And Management
Bryant And Stratton College