Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Awards
Generic

Daniel Suffield

San Antonio,TX

Summary

High performing customer service representative with 12+ years of experience in various different companies. Confident in my ability to be flexible and be a team player when needed. Comfortable with front-line customer relations. Committed to ongoing improvement and team success.

Overview

10
10
years of professional experience

Work History

EMAIL USER TECH SUPPORT

MailChimp
01.2021 - Current
  • Conducts educating customers with email marketing tools and testing HTML code
  • Consistently high stats in a high production environment

CONTENT MODERATOR

TASKUS
01.2020 - Current
  • Helped in reviewing online posts and video on Facebook for a advanced intelligent moderation system
  • Successfully monitored with a large team of people to role out a new moderation system

IT ASSET MANAGEMENT

TASKUS
01.2020 - Current
  • Streamlined organization of all electronic assets for quicker deployment
  • Oversaw all equipment management and increased efficiently within department

FINACIAL CUSTOMER ASSOCIATE

PENFED
01.2017 - 01.2020
  • Assisted customers with financial transactions such as payments and account adjustments
  • Handled high call time in a quick and efficient manner

TECH SUPPORT ADVISOR

IBEX GLOBAL
01.2015 - 01.2017
  • Consulted customers on their equipment functionality with technical knowledge and education
  • Promoted to high level team who was leading the company in the best performance reviews

Education

Bachelors Degree - Arts and Sciences

University of Kansas

Skills

  • Customer relations
  • Digital Skills
  • Communication Skills
  • Assets Management
  • Inventory Management
  • Writing Skills
  • Detailed Oriented
  • Fast Learner
  • Content Moderation
  • Tech-savvy
  • Self Motivated
  • Financial Advisor

Accomplishments

  • Achieved Employee of the Month through effectively helping with meeting metrics above and beyond of what was required.

Timeline

EMAIL USER TECH SUPPORT

MailChimp
01.2021 - Current

CONTENT MODERATOR

TASKUS
01.2020 - Current

IT ASSET MANAGEMENT

TASKUS
01.2020 - Current

FINACIAL CUSTOMER ASSOCIATE

PENFED
01.2017 - 01.2020

TECH SUPPORT ADVISOR

IBEX GLOBAL
01.2015 - 01.2017

Bachelors Degree - Arts and Sciences

University of Kansas

Awards

Employee of the Month, Ibex Global, 01/01/16

Similar Profiles

CREATE PROFILE
Daniel Suffield