Marta Valenzuela
Glendale,Arizona
Summary
Highly motivated professional with 20+ years experience providing exceptional customer service in a wide healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient relationship with the doctors and staff. Expert in using my years in customer engagement to build and foster trust with patients and customers. Exceptional ability to manage and develop multiple tasks and adapt quickly to changing situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant /Email Support Representative
Stamp Medical
Phoenix, AZ
04.2025 - 06.2026
- Assisted with patient intake procedures and documentation to ensure streamlined office operations.
- Managed scheduling of patient appointments to optimize daily clinic workflow.
- Supported chiropractors during treatments by preparing equipment and maintaining a clean environment.
- Educated patients on treatment plans and rehabilitation exercises for improved recovery outcomes.
- Corresponded with law firms regarding updates in treatment.
- Followed up on referrals and patient requests for information.
- Reached out to patients to assist with appointments.
Store Manager/ Barista/ Payroll
Scooters Coffee Shop
Phoenix, AZ
10.2024 - Current
- Oversaw daily operations, ensuring high standards of customer service and product quality.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste.
- Analyzed sales data to identify trends and adjust strategies for revenue growth.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Patient Relations Coordinator
Arizona Pain
Peoria, ARIZONA
06.2022 - 10.2024
- Assisted with scheduling and quoting patients for their surgical recommendations.
- Coordinated care between multiple departments, including doctors, auth department and the patient
- Guided patients through their benefits and assisted with understanding their financial responsibility.
- Provided excellent customer service to patients and their families, ensuring their needs were met in a timely manner.
- Collaborated with other departments such as billing and collections to ensure accuracy of information provided to patients.
- Worked closely with administrators and physicians in order to develop strategies for improving overall customer service experience.
Owner/Operator
FMS Flooring LLC
Glendale, ARIZONA
01.2016 - 01.2024
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing.
- Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects.
- Negotiated and managed contracts with vendors to ensure a cost-effective supply chain.
- Obtained and maintained all necessary licensing and certification to safely and professionally run our small business.
- Developed marketing campaigns aimed at increasing brand awareness and customer loyalty.
Receptionist
Adame Family Wellness and Counseling
Peoria, ARIZONA
03.2020 - 06.2022
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Processed incoming mail and packages accurately and promptly. Such as checks from insurances and handled issues with claims.
Education
No Degree -
University of Phoenix
Phoenix, AZ06-2014
Skills
- Customer Relations
- HIPAA Regulations
- Insurance Authorizations
- Medical History Documentation
- Professional Bedside Manner
- Spanish Fluency
- Office Supplies and Inventory
- Skilled in Patient Relations
- Benefits Explanations
- Interpreting Physician Orders
- Care Plan Recommendations
- Training and mentoring
- Advertising and marketing
Certification
Cr-48
LANGUAGES
Spanish Native
Websites
Timeline
Chiropractic Assistant /Email Support Representative
Stamp Medical
04.2025 - 06.2026
Store Manager/ Barista/ Payroll
Scooters Coffee Shop
10.2024 - Current
Patient Relations Coordinator
Arizona Pain
06.2022 - 10.2024
Receptionist
Adame Family Wellness and Counseling
03.2020 - 06.2022
Owner/Operator
FMS Flooring LLC
01.2016 - 01.2024
No Degree -
University of Phoenix