Karina De Leon
Prospect Heights,IL
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
Work History
Scanning Specialist /Email Support Representative
Pronto Finance
01.2023 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Scanning of documents on high speed scanning and image capture via camera of physical cherished documents.
- scanned documents and save document file onto Network Storage System.
- Streamlined response times for efficient email support, improving overall customer experience.
- Achieved high-quality support by consistently meeting or exceeding performance metrics.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Customer Service Representative
World Discount Auto
11.2019 - 06.2021
- Answer inbound calls take payments call past due customers.
- File paperwork for customers when sale came up advertise cars on our website.
- Answered constant flow of customers calls with minimal wait times.
- Responded to customers requests for products, services and company information.
- Fielded customers questions regarding available merchandise, sales and current prices and upcoming company changes.
- Educated customers about billing, payments processing and support policies and procedures.
Customer Service Associate
Walgreens
02.2015 - 03.2017
- Helped large volume of customers everyday with positive attitude and focus on costumer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customer about special promotions and provided detailed information for various products.
- Developed and actualized customers service initiatives to decrease wait times.
- Improved operational efficiencies while managing customers requests store inventory, transactions, new purchase orders and pricing needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Pharmacy Technician
Jay Discount Pharmacy
06.2012 - 01.2015
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma -
North Grand High School
Chicago, IL06.2012
Skills
- Supply Management
- Resource Allocation
- Root Cause Analysis
- Customer Relations
- Building Costumer Trust
- Customer Account Management
- Microsoft Outlook
- Microsoft Office
- Microsoft Windows
- Inbound And Outbound Calling
- Answering Emails
- Calm and Professional Under Pressure
- Spanish Interpreting
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Scanning Specialist /Email Support Representative
Pronto Finance
01.2023 - Current
Customer Service Representative
World Discount Auto
11.2019 - 06.2021
Customer Service Associate
Walgreens
02.2015 - 03.2017
Pharmacy Technician
Jay Discount Pharmacy
06.2012 - 01.2015
High School Diploma -
North Grand High School
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