Summary
Overview
Work History
Education
Skills
AWARDS
Certification
Timeline

Cheikh Sow

Murfreesboro,TN

Summary

Motivated leader with solid experience managing all levels of large-scale projects, including budgeting, planning, and administration.

Outstanding leader who is driven and focused on mission accomplishment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

IRS
10.2020 - 12.2022
  • Provides primary customer support to internal and external customers.
  • Manages over 50 calls per day to review and verify taxpayer's returns are in good standing.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Effective liaison between customers and internal departments.
  • Handled customer inquiries and suggestions courteously and professionally

Building and Operations Manager

US NAVY
05.2013 - 04.2016
  • Supported Chief Operating Officer with daily operational functions.
  • Supervised over 120 military personnel in the daily operations .
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Performed regular inspections of facility and documented all inspection information in reports.

Galley and Food Service Supervisor

US NAVY
09.2009 - 05.2013
  • Ensured military galley is kept at optimal readiness during deployment.
  • Provided superb leadership to 30 sailors during deployment.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Education

Master of Arts - International Affairs

Middle Tennessee State University, Murfreesboro, TN
05.2024

Master of Arts in International Affairs

Current GPA: 3.83

BBA - Finance

Middle Tennessee State University, Murfreesboro, TN
2017
  • Dean's List Fall 2017
  • 3.02 GPA

Skills

  • Team leadership
  • Customer Service
  • Bilingual-English/French
  • Risk management processes and analysis
  • Staff development
  • Administrative support
  • Account management

AWARDS

Navy and Marines Corps Achievement Medal.

Good Conduct Medal

Iraq Campaign Medal

Certification

Dale Carnegie

Timeline

Customer Service Representative - IRS
10.2020 - 12.2022
Building and Operations Manager - US NAVY
05.2013 - 04.2016
Galley and Food Service Supervisor - US NAVY
09.2009 - 05.2013
Middle Tennessee State University - Master of Arts, International Affairs
Middle Tennessee State University - BBA, Finance

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Cheikh Sow