Cheila R Zambrano
Charlotte,NC
Summary
Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules.
Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ramp Agent- Cabin Services
Unifi Avition,LLC
03.2024 - Current
- Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys and lavatories.
- Helps prepare the cabin for Customer boarding and departure , which can include cleaning of seats, seats pockets, floor, galleys and lavatories
- Checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies according to list specifications and cleanings must be highly detailed and specific to ensure all areas completely free of dirt debris, marks, fingerprints, etc
- Followed all safety guidelines while handling hazardous materials and ensuring compliance with regulations.
- Assisted in the timely movement of goods, reducing turnaround time for arriving and departing flights.
- Conducted routine inspections of equipment to maintain operational readiness and safety standards.
Housekeeping of Office Cleaner
GDI Integrated Facility Services
01.2024 - 03.2024
- Performed daily cleaning tasks, ensuring cleanliness and orderliness in office spaces.
- Utilized industrial cleaning equipment to maintain high standards of hygiene.
- Managed waste disposal processes, adhering to safety and environmental guidelines.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Assisted in organizing supplies, contributing to efficient operational workflows.
- Adapted to changing priorities, maintaining focus on key cleaning objectives daily.
Cleaning Supervisor
Hotel Loso 315
01.2023 - 11.2023
- Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored team members on effective cleaning techniques and equipment use.
- Implemented inventory management systems for cleaning supplies, optimizing resource allocation.
- Conducted regular quality assurance inspections to maintain cleanliness and operational efficiency.
- Developed training materials for new hires, enhancing onboarding processes and team performance.
- Coordinated schedules for cleaning staff, ensuring adequate coverage during peak hours.
- Streamlined workflows by introducing best practices, increasing productivity across the cleaning team.
- Addressed client feedback promptly, fostering positive relationships and improving service delivery.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
Housekeeper
Hotel Ocean Spruce
07.2021 - 09.2022
- Performed thorough cleaning and sanitization of guest rooms and common areas, ensuring high standards of cleanliness.
- Managed laundry services, including washing, drying, and folding linens efficiently to support daily operations.
- Assisted in inventory management of cleaning supplies, maintaining stock levels to prevent shortages.
- Collaborated with team members to develop efficient cleaning schedules that optimized time and resources.
- Implemented safe handling practices for cleaning chemicals to ensure compliance with safety regulations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adapted quickly to changing priorities while maintaining a focus on quality and customer satisfaction.
HR Analyst Process and Purchasing
Nestle Venezuela
08.2009 - 06.2017
- Prepare a detailed summary with the activities to be carried out by each employee involved in the production process
- Update and monitor compliance whit succession plans possible internal movements of vacancies within the departement
- Ensured compliance with employment laws and regulations through proactive policy development and regular audits.
- Analyzed employee data to identify trends and recommend actionable insights for workforce planning.
- Developed and maintained HR metrics dashboards to track recruitment, retention, and performance indicators.
- Collaborated with cross-functional teams to streamline onboarding processes, enhancing new hire experiences.
- Conducted employee surveys and analyzed feedback to inform talent management strategies and improve engagement.
- Assisted in implementing HRIS solutions, ensuring accurate data entry and system functionality for HR operations.
- Supported compliance audits by maintaining accurate records of employment practices and policies adherence.
Education
Bacheleor Administration - Higher Education Administration
Universidad De Administración Industrial
Venezuela03-2005
Skills
- HRIS systems
- Training and mentoring
- Job evaluation
- Diversity and inclusion
- Employee relations
- Exit interviews
- Training development
- Candidate sourcing
- Organizational development
- Pre-employment screening
- Talent acquisition
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Compliance With the Collective Agreement, NESTLE, VENEZUELA PURINA - Q2 and Q3
- Job optimization, achieving a restructuring of factory personnel with a successful reduction of more than 35% in the Human Resources department; KPI applications in department meeting, process standardization, and problem - solving
- Focus on results, initiative and proactive
- Cooperative in daily management in Q2 and Q3 with a KPI of 48% to 100%
- Compliance with the collative bargaining agreement
Languages
Spanish
Native or Bilingual
Timeline
Ramp Agent- Cabin Services
Unifi Avition,LLC
03.2024 - Current
Housekeeping of Office Cleaner
GDI Integrated Facility Services
01.2024 - 03.2024
Cleaning Supervisor
Hotel Loso 315
01.2023 - 11.2023
Housekeeper
Hotel Ocean Spruce
07.2021 - 09.2022
HR Analyst Process and Purchasing
Nestle Venezuela
08.2009 - 06.2017
Bacheleor Administration - Higher Education Administration
Universidad De Administración Industrial
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