Cheily Torres
Miami,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Occ Specialist Supervisor
Swissport
Miami, FL
06.2024 - Current
- Coordinated all aspects of day-to-day flight operations including aircraft movements, ground support, and staffing.
- Monitored real-time flight activity using dispatch systems to identify and respond to potential delays or irregular operations.
- Acted as the communication hub between ramp, gate agents, dispatchers, flight crews, and airline management.
- Ensured all flight operations complied with FAA, TSA, and airport authority regulations.
- Developed shift schedules and ensured adequate staffing coverage for 24/7 operations.
- Provided operational support during irregular operations such as weather delays, diversions, or emergencies.
- Tracked and analyzed flight data, reporting issues and performance metrics to senior management.
- Coordinated maintenance holds and aircraft swaps to minimize delays.
Operations Dispatch Supervisor
Eulen America
Miami, FL
09.2021 - 08.2023
- Ensured the smooth operation of daily airport activities.
- Maintained accurate records of aircraft arrivals and departures for reporting purposes.
- Managed staffing levels according to flight schedules and passenger numbers.
- Monitored and evaluated staff performance, providing feedback and guidance to improve productivity.
- Coordinated with other departments to resolve operational issues in a timely manner.
- Monitored aircraft with radar, computer equipment or visual references.
Wireless Sales Associate
Southland Communications
Miami, FL
01.2017 - 06.2021
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Processed customer transactions accurately using the point-of-sale system.
Sales Representative
Piercing Pagoda of Zale
Miami, FL
08.2015 - 12.2016
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Greeted customers and provided excellent customer service.
- Received inventory shipments and stocked shelves with merchandise.
- Engaged in suggestive selling techniques to increase sales volume.
- Resolved customer complaints in a professional manner.
Education
Some College (No Degree) -
Mami Dade College
Miami, FLG. Holmes Braddock Senior High School
Miami, FL06-2016
Skills
- Quality Control Procedures
- Decision-Making Capabilities
- Dispatch Recordkeeping
- Customer Service
- Goal Setting
- Problem-Solving
- Problem-Solving Aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Occ Specialist Supervisor
Swissport
06.2024 - Current
Operations Dispatch Supervisor
Eulen America
09.2021 - 08.2023
Wireless Sales Associate
Southland Communications
01.2017 - 06.2021
Sales Representative
Piercing Pagoda of Zale
08.2015 - 12.2016
Some College (No Degree) -
Mami Dade College
G. Holmes Braddock Senior High School