Laura Schelldorf
Oregon City,OR
Summary
I am a dedicated and adaptable Medical Laboratory Technician with over 38+ years in the field. I have the attitude and the ability to learn quickly. I have strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. I am an experienced professional with a strong background in technology-related roles. Skilled in problem-solving and optimizing performance. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
I have experience in management as a Phlebotomy Supervisor. I am proficient in overseeing phlebotomy procedures, ensuring compliance with safety protocols and regulations, and maintaining high-quality standards. I am skilled in training and mentoring staff, scheduling and optimizing workflow efficiencies.
I am experienced in using Epic, Cerner, Ultra, Intergy and Lab Daq applications.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Phlebotomy Supervisor,MLT
SW Family Physicians
Tigard, OR
07.2022 - 01.2025
- Educated patients on specimen collection procedures and post-draw care.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Collaborated with laboratory personnel to resolve specimen issues.
- Assisted in resolving customer complaints regarding specimen collection services or inaccurate test results.
- Monitored logs to verify adherence to draw and testing schedules.
- Identified potential risks associated with phlebotomy activities and implemented strategies for mitigating them.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Entered patient information and test orders into computer systems accurately.
- Obtained a variety of blood samples through venipuncture using syringes, butterfly needles, and straight needles.
- Maintained a fully stocked phlebotomy cart, carrier, and station.
- Adhered to all applicable laws, regulations and ethical standards relating to medical laboratories.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Maintained a clean work environment in accordance with OSHA regulations.
- Handled special collection procedures, including drug testing.
- Designed and executed laboratory testing to record observations and interpret findings.
- Maintained and organized phlebotomy data and statistics.
- Performed administrative duties such as preparing reports, tracking employee hours and maintaining records of patient visits
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Investigated errors or discrepancies related to test results or specimen collections and took corrective action as appropriate.
- Answered special calls promptly to deliver exceptional service.
- Participated in continuing education programs related to phlebotomy best practices.
- Trained and supervised phlebotomists.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Verified collection orders and communicated discrepancies to providers.
- Implemented state certification for phlebotomists by required deadlines.
- Coordinated workflow between lab technicians in order to ensure efficient processing of specimens.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Performed venipuncture with precision on patients of varying ages and health statuses.
- Directed activities of phlebotomy department.
- Conducted quality control checks to ensure the accuracy of test results.
- Performed venipuncture with precision on patients of varying ages and health statuses.
- Input medical and insurance information into database for inclusion in patient records.
- Interacted with patients to gather and record data prior to blood draws.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
- Developed and maintained effective phlebotomy procedures, ensuring compliance with all applicable regulations.
- Evaluated employee skill and quality of care against performance benchmarks.
- Managed inventory control systems, ordering supplies as needed while monitoring budgets.
- Prepared and packaged specimens for courier transport.
- Conducted various blood tests and updated results into paper and electronic charts.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Facilitated effective communication between team members, other departments and outside facilities.
- Cleaned and sterilized lab area, tools and equipment.
- Participated in continuing education and professional development activities, staying current with advances in the field.
- Performed quality control procedures to validate test results according to established standards.
- Engaged in the troubleshooting and resolution of technical problems with laboratory equipment and assays.
- Operated equipment to analyze bodily fluids for anomalies.
- Assisted in the training and orientation of new staff, promoting a culture of continuous learning and improvement.
- Analyzed test results for accuracy and prepared reports for physicians.
- Recorded all test results accurately into the laboratory computer system.
- Monitored inventory levels of chemicals and reagents necessary for accurate testing processes.
- Engaged in the collection and processing of biological specimens, ensuring sample integrity.
- Performed quality control checks on test results, identifying and rectifying discrepancies.
- Ensured compliance with applicable regulatory standards such as CLIA.
- Conducted comprehensive blood tests, including CBC, lipid panels, Chemistry panels, A1C, glucose levels, and hormones ensuring accurate patient diagnoses.
- Maintained a safe working environment by following safety guidelines and regulations set forth by the organization.
- Identified discrepancies in test results that may indicate errors in specimen collection or processing methods.
- Verified patient information and collected specimens according to established protocols.
- Coordinated prioritization, receipt and delivery of laboratory specimens.
- Followed laboratory guidelines for handling biological specimens.
- Maintained detailed records of tests performed and results obtained, ensuring traceability and accountability.
- Ordered laboratory supplies to maintain inventory stock.
- Reported any suspected problems with test performance directly to supervisor or clinical staff members.
- Collaborated with healthcare teams to provide timely and accurate test results, aiding in patient care decisions.
- Performed routine maintenance and troubleshooting on laboratory instruments.
- Maintained clean and fully operational laboratory equipment.
- Validated laboratory test processes for completeness and safety.
- Prepared reagents, media, stains, solutions, and other materials used in testing procedures.
- Followed standard precautions using personal protective equipment as required.
- Calibrated and performed routine maintenance on laboratory equipment to ensure optimal performance.
- Performed complete blood counts using automated hematology analyzer.
- Ensured compliance with all federal, state, and local regulations, including HIPAA and OSHA standards.
- Identified and corrected problems that could adversely affect test performance or reporting of test results.
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Collaborated with other healthcare professionals when needed to provide optimal patient care.
- Provided technical support to clinicians regarding specimen collection requirements or other pertinent issues.
- Processed specimens using automated analyzers according to standard operating procedures.
- Utilized Laboratory Information Systems (LIS) for the entry and retrieval of patient data, improving efficiency.
- Assisted with the training of new personnel in laboratory techniques and procedures.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Specimen Processing Technician
Oregon Health Authority/Oregon Public Health Lab
Hillsboro, OR
12.2020 - 07.2022
- Utilized computer software programs for tracking test orders, entering results and generating reports.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Processed hematology and chemistry samples.
- Monitored inventory levels of supplies used in specimen processing activities.
- Inspected specimen containers for signs of leakage or contamination prior to processing.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Verified patient information against specimen labels to ensure accuracy.
- Received, logged and assessed quality of specimens received.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Protected patient information by adhering to strict confidentiality standards.
- Performed daily cleaning duties in the laboratory environment according to safety regulations.
- Prepared specimens for testing by centrifuging, aliquoting and freezing samples as required.
- Maintained records of processed specimens including patient information, test type, results and any other relevant data.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Adhered to all safety and infection control precautions and regulations.
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collected, labeled and transported specimens from collection sites to the laboratory for testing.
- Developed strong working relationships with other departments within the organization.
- Followed established protocols for handling hazardous substances in accordance with safety regulations.
- Maintained neat, organized and confidential written records.
Medical Laboratory Technician
Kaiser Permanente
Tualatin, OR
12.1988 - 11.2019
- Designed and executed laboratory testing to record observations and interpret findings.
- Utilized automated equipment and instruments, including spectrophotometers, Sysmex XS 1000, i-Stat, Vitros, Stago, Urysis, SQA-V Gold, CX7, and centrifuges, to analyze samples.
- Consulted with pathologist for diagnosis upon discovery of abnormal cells.
- Cleaned and sterilized lab area, tools and equipment.
- Participated in continuing education and professional development activities, staying current with advances in the field.
- Performed quality control procedures to validate test results according to established standards.
- Engaged in the troubleshooting and resolution of technical problems with laboratory equipment and assays.
- Operated equipment to analyze bodily fluids for anomalies.
- Assisted in the training and orientation of new staff, promoting a culture of continuous learning and improvement.
- Analyzed test results for accuracy and prepared reports for physicians.
- Operated point-of-care testing equipment in a fast-paced environment, ensuring rapid response times.
- Recorded all test results accurately into the laboratory computer system.
- Monitored inventory levels of chemicals and reagents necessary for accurate testing processes.
- Reviewed medical records for completeness and accuracy prior to analysis or testing of specimens.
- Performed high-complexity testing in areas such as microbiology, hematology, and biochemistry under minimal supervision.
- Performed quality control checks on test results, identifying and rectifying discrepancies.
- Ensured compliance with applicable regulatory standards such as CLIA.
- Conducted comprehensive blood tests, including CBC, lipid panels, chemistry, and urinalysis, ensuring accurate patient diagnoses.
- Verified patient information and collected specimens according to established protocols.
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
- Participated in the development and validation of new laboratory tests, procedures, and instruments, enhancing service offerings.
- Coordinated prioritization, receipt and delivery of laboratory specimens.
- Maintained strict adherence to laboratory quality control and assurance measures, reducing error rates significantly.
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
- Followed laboratory guidelines for handling biological specimens.
- Maintained detailed records of tests performed and results obtained, ensuring traceability and accountability.
- Participated in continuing education activities such as seminars or workshops related to medical technology advancements.
- Reported any suspected problems with test performance directly to supervisor or clinical staff members.
- Conducted analysis using microscope or test equipment to detect diseases or irregularities.
- Used microscope to examine cells stained with dye to identify anomalies.
- Collaborated with healthcare teams to provide timely and accurate test results, aiding in patient care decisions.
- Performed routine maintenance and troubleshooting on laboratory instruments.
- Maintained clean and fully operational laboratory equipment.
- Prepared reagents, media, stains, solutions, and other materials used in testing procedures.
- Followed standard precautions using personal protective equipment as required.
- Performed complete blood counts using automated hematology analyzer.
- Ensured compliance with all federal, state, and local regulations, including HIPAA and OSHA standards.
- Identified and corrected problems that could adversely affect test performance or reporting of test results.
- Cleaned and calibrated laboratory equipment.
- Maintained a safe working environment by following safety guidelines and regulations set forth by the organization.
- Identified discrepancies in test results that may indicate errors in specimen collection or processing methods.
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Implemented and monitored laboratory safety protocols, including the handling and disposal of hazardous materials.
- Provided technical support to clinicians regarding specimen collection requirements or other pertinent issues.
- Processed specimens using automated analyzers according to standard operating procedures.
- Utilized Laboratory Information Systems (LIS) for the entry and retrieval of patient data, improving efficiency.
- Assisted with the training of new personnel in laboratory techniques and procedures.
- Managed inventory supplies, reagents, and consumables, ensuring availability for all testing requirements.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Interpreted test results and communicated findings to physicians, contributing to patient treatment planning.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Applied Science - Medical Laboratory Technology
Portland Community College
Portland, OR06-1986
Skills
- Medical terminology
- Record keeping accuracy
- Medical records review
- Venipuncture expertise
- Employee performance reviews
- Team leadership
- Inventory control management
- Recording data
- Continuous process improvement
- Specimen labeling procedures
- Employee training and development
- Specimen collection techniques
- Sample and specimen collection
- Procedural improvements
- Conflict resolution strategies
- Quality assurance monitoring
- Safety protocol enforcement
- Quality control guidelines
- Phlebotomy procedure development
- Staff training
- Diagnostic testing
- Regulatory compliance
- Interdepartmental communication
- Time management proficiency
- Reporting skills
- Department leadership
- Performance improvements
- Infection control procedures
- Professionalism and ethics
- Patient confidentiality
- Venipuncture
- Motivational skills
- Equipment testing, troubleshooting, and calibration
- Laboratory analysis testing capability
- Hematology analysis
- Training and mentoring
- Laboratory information systems
- Instrument maintenance
- Urinalysis testing
- Quality testing
- Laboratory assay analysis
- Coagulation studies
- Test documentation
- Quality control procedures
- Chemistry testing
- Laboratory safety protocols
- Immunohematology procedures
- Document management
Certification
- ASCP Certified/Licensed (1986 to Present)
Timeline
Phlebotomy Supervisor,MLT
SW Family Physicians
07.2022 - 01.2025
Specimen Processing Technician
Oregon Health Authority/Oregon Public Health Lab
12.2020 - 07.2022
Medical Laboratory Technician
Kaiser Permanente
12.1988 - 11.2019
Associate of Applied Science - Medical Laboratory Technology
Portland Community College