Emily Williams
Moody
Summary
Accomplished Phlebotomy Supervisor with 13 years of experience in clinical laboratory management and personnel oversight. Demonstrated expertise in supervising large teams, optimizing workflows, and ensuring compliance with HIPAA and OSHA regulations. Proven track record in enhancing patient care through effective training and conflict resolution, while maintaining high standards of specimen integrity and operational excellence. Skilled in implementing quality control measures that significantly reduce specimen rejection rates.
Patient-oriented Phlebotomist offering several years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions, and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures.
Overview
11
11
years of professional experience
Work History
Phlebotomy Supervisor
Labcorp
Birmingham
08.2024 - Current
- Supervised and mentored a team of 20-40+ phlebotomists across multiple Patient Service Centers (PSCs) and Physician offices, ensuring high performance and clinical accuracy.
- Facilitated comprehensive onboarding and technical training for new hires, focusing on Labcorp's Standard Operating Procedures (SOPs) and safety protocols.
- Managed complex staffing schedules and on-call rotations to maintain 100% site coverage and minimize patient wait times.
- Evaluated staff performance through regular competency assessments and site audits, providing constructive coaching to improve specimen collection success rates.
- Optimized inventory management for 20+ sites, reducing supply waste while ensuring all collection materials were stocked and unexpired.
- Monitored and analyzed productivity metrics, identifying workflow bottlenecks and implementing solutions that reduced average patient wait times.
- Acted as the primary liaison between laboratory operations, sales teams, and physician office clients to resolve service issues and maintain high client satisfaction.
- Oversaw daily specimen logistics, ensuring proper processing, labeling, and timely transport to the central laboratory to maintain specimen integrity.
- Enforced strict adherence to HIPAA, OSHA, and CLIA regulations, maintaining a 'survey-ready' environment for internal and external audits.
- Reduced specimen rejection rates and refresher training on difficult draws.
- Resolved high-level patient complaints with professionalism, ensuring a positive 'patient-first' experience and maintaining the Labcorp brand reputation.
- Maintained meticulous documentation of temperature logs, equipment maintenance, and safety incident reports.
Phlebotomy Supervisor
Complete Health
Pell City
05.2022 - 08.2024
- Interview and participate in hiring of new phlebotomy staff; onboard new hires; onboard new equipment as needed.
- Maintains safe, secure, and healthy work environment by following standards and procedures, complying with legal regulations.
- Obtains blood specimens by performing venipunctures and fingersticks.
- Trains and monitors all phlebotomy staff for accurate and safe venipuncture technique and proper handling of specimens.
- Maintains specimen integrity by using aseptic technique, following department procedures, observing isolation procedures.
- Verifies test requisitions by comparing the information with Athena requisitions, bringing discrepancies to the attention of clinical personnel.
- Verifies patient by reading patient identification.
- Collects therapeutic drug-monitoring assays by collaborating with lab personnel to ensure appropriate drug dose to collection time.
- Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.
- Responsible for all aspects of phlebotomy training and coaching for best practices.
- Resolves unusual test orders by contacting the physician, pathologist, MAS, or reference laboratory; referring unresolved orders back to the originator for further clarification; maintaining unresolved orders.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Adheres to professional standards, clinic policies and procedures, federal, state, and local requirements.
- Enhances the phlebotomy department's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Knowledge of billing/coding for lab procedures.
- Direct the work, time and attendance, schedules and conflict resolution with all phlebotomy staff at assigned locations.
- Created work schedules.
- Demonstrated superior conflict resolution skills.
- Developed numerous workflows and training modules for new clinic acquisitions.
- Traveled to various clinics in various states to onboard new acquisitions.
Lead Phlebotomist
Complete Health
Pell City
05.2021 - 05.2022
- Trained all phlebotomy staff and continue competency to ensure proper protocol on all procedures are being performed.
- Traveled when necessary to train or cover phlebotomy shifts.
- Scheduled the phlebotomy staff to ensure each lab is staffed accordingly.
- Assembled equipment for drawing blood, such as needles, tourniquet, gauze, blood collection devices, cotton, and alcohol, according to test or procedure requirements.
- Assured cleanliness of the draw area, properly apply pressure and makes sure area is safe and clean after the blood is drawn.
- Labeled and stored blood containers in accordance with established procedures and protocols and enters necessary information into the computer system in order to maintain proper specimen integrity.
- Conducted medical testing procedures to screen blood samples.
- Conversed with patient and/or family to explain and allay fears of procedure.
- Wrote or typed test results sent from reference laboratory to patient reports and distributes reports to clinicians.
- Inventoried and requisitioned medical laboratory supplies and materials; stocks work areas as needed.
- Applied knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, forms design principles, and other office procedures and terminology.
Phlebotomist
Grandview Medical Center
Birmingham
08.2020 - 05.2021
- Collect blood samples from patients.
- Practice proper patient identification, especially when working on hospital floors.
- Label vials with patient names and dates.
- Decipher the best method for drawing blood depending on the specific patient.
- Transport all specimen samples to a nearby laboratory.
- Centrifuge blood samples.
Phlebotomist
LabFirst
Birmingham
03.2015 - 06.2019
- Registered confidential patient information in to computer system. Answered and placed phone calls.
- Collected and processed blood, urine, and cultures on patients daily.
Education
phlebotomy - Certificate
Jefferson State Community College
Diploma -
St Clair County High School
Skills
- Clinical Laboratory Leadership
- Laboratory Management
- Phlebotomist
- Medical Laboratory
- EMR
- Google Workspace
- Time management
- Medical terminology
- Conflict management
- Customer Service Skills
- QA/QC
- Communication skills
- Scheduling
- Microsoft Word
- Data Entry
- Microsoft Office
- Medical Records
- Computer skills
- Phlebotomy Management
- Filing
- Anatomy Knowledge
- ICD-10
- Medical Office Experience
- Workday
- Microsoft Excel
- EKG
- Task prioritization
- System administration
- Receptionist
- Organizational skills
- Quality Assurance
- Patient Care
- Microsoft
- Staff management
- Compliance adherence
- Technical training
- Performance evaluation
- Inventory optimization
- Patient interaction
- Client relationship management
- Workflow analysis
- Conflict resolution
- Effective communication
- Attention to detail
- Team building
- Team leadership
Additional Information
Computer skills (Microsoft Word, Excel, Outlook, and PowerPoint)., Personal and Professional integrity., Confident., Proven patience and self-discipline., Receptionist Skills.
Personal Information
- Willing To Relocate: Birmingham, AL
- Authorized To Work: US for any employer
Timeline
Phlebotomy Supervisor
Labcorp
08.2024 - Current
Phlebotomy Supervisor
Complete Health
05.2022 - 08.2024
Lead Phlebotomist
Complete Health
05.2021 - 05.2022
Phlebotomist
Grandview Medical Center
08.2020 - 05.2021
Phlebotomist
LabFirst
03.2015 - 06.2019
phlebotomy - Certificate
Jefferson State Community College
Diploma -
St Clair County High School