Chekena Rogers
Port Saint Lucie,FL
Summary
Dynamic Financial Aid Officer at Keiser University with a proven track record in loan processing and exceptional customer service. Skilled in maintaining accurate records and ensuring compliance with regulations, I excel in problem-solving and effective communication, fostering collaboration across departments to enhance student support and satisfaction. Results-oriented professional knowledgeable about wide range of loan products. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Financial Aid Officer
Keiser University
Port Saint Lucie, FL
07.2023 - Current
- Collaborated with university personnel in order to coordinate services offered by different departments within the school.
- Maintained accurate records of all student financial aid awards, disbursements, and account balances.
- Approved or denied loan applications and explained reasoning behind decisions.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid.
- Assisted students in understanding academic application processes, admissions requirements and financial aid options.
Branch Manager
Trustco Bank
Stuart, FL
10.2018 - 06.2023
- Enforce all Trustco guidelines supervising proper cash management controls
- Reviews and approves request for large cash checks, authoring bank checks
- Handle customer issues over the phone or in person
- Quality customer services while building and promoting branch
- Formulate weekly staff schedules delegating daily tasks
- Process loan accounts
- Opening/closing of Customers accounts
Medical Assistant
Family Medicine
Stuart, FL
01.2010 - 02.2011
- Provision of intake services of preliminary medical screening during patient triage
- Perform nursing procedures under supervision of physician
- Assisting physicians in minor office procedures, laboratory testing
- Conducted patient scheduling for testing and other procedures
Medical Assistant
Jensen Beach Walk-in
Jensen Beach, FL
05.2004 - 04.2009
- Triage patients
- Medical data entry
- Office filings
- Medical billing and coding
- Patient scheduling
- Assisting in minor office procedures, laboratory testing
Waitress
Hobe Sound Yacht Club
Hobe Sound, FL
11.2015
- Takes dinner orders
- Serving
- Assists in daily set-up and break down
Assistant Manager
Sand Dune Café
Jensen Beach, FL
- Enforce all Martin County guidelines supervising proper cash management controls
- Resume all responsibility food & beverage operations
- Formulate weekly staff schedules delegating daily tasks
- Ensure proper inventory control
- Provide staffs with customer service and food handling training
Education
Certified Medical Assistant -
Keiser Career College
Port Saint Lucie, FLBachelor of Science - Business Administration/Management
Orange Beach, ALSkills
- Customer service
- Communication skills
- Managerial experience
- Cash handling
- Loan Originator
- Team player
- Organizational skills
- Ability to work independently
- Ability to work under pressure
- Task prioritization
- Meeting deadlines
- Financial aid administration
- Record keeping
- Loan processing
- Attention to detail
- Problem solving
- Effective communication
Certification
- Loan Originator
- Notary
References
References available upon request.
Timeline
Financial Aid Officer
Keiser University
07.2023 - Current
Branch Manager
Trustco Bank
10.2018 - 06.2023
Waitress
Hobe Sound Yacht Club
11.2015
Medical Assistant
Family Medicine
01.2010 - 02.2011
Medical Assistant
Jensen Beach Walk-in
05.2004 - 04.2009
Assistant Manager
Sand Dune Café
Certified Medical Assistant -
Keiser Career College