Customer Service/Sales
Chekesha Goodwin
Customer Service Representative
North Las Vegas,NV
Summary
Versatile, results-driven professional with extensive experience in customer service, sales, warehouse operations, and remote work. Skilled in managing high-volume tasks, and delivering exceptional outcomes that build strong client relationships.
Overview
23
23
Work History
Independent Delivery Contractor
DoorDash
03.2024 - Current
- Completed over 500 deliveries to homes and businesses with 99% accuracy, consistently meeting scheduled timeframes.
- Enhanced customer satisfaction, maintaining a 4.9/5 rating through reliable service, clear communication, and timely updates.
Administrative Assistant
American Recovery Service Incorporated
10.2022 - 07.2024
- Processed 25–50+ invoices weekly and managed high-volume emails and calls when it is urgent.
- Coordinated between the Lien Holder, Repossession agent and Auction Representative for a smooth transfer of units.
- Built and maintained strong client and agent relationships, achieving 95%+ client satisfaction through timely follow-ups, prompt responses, and collaborative problem-solving.
- Maintained accurate records of all changes, including updates pertaining to the unit.
- Fostered a positive work environment through clear communication, professional collaboration, and compliance with privacy protocols.
- Remote
Founder/Non-Medical Transporter
Trusting Transportation
11.2018 - 09.2022
- Maintained a positive experience by providing exceptional customer service.
- Provided safe, reliable transportation for 40+ clients weekly, achieving 100% on-time arrivals and consistent client trust.
- Verified all appointments prior to pickup, reducing scheduling errors by 98% and streamlining daily operations.
- Delivered professional and confidential services, achieving 99% client satisfaction and strengthening client relationships.
New Patient Scheduler
Aspen Dental Management Inc.
10.2021 - 07.2022
- Managed 80–120 new patient calls daily, ensuring urgent, accurate communication and maintaining 99% patient satisfaction.
- Focused on scheduling multiple patients per call.
- Scheduled 16 patients in a single call for a group home.
- Optimized my conversion rate by using a sales strategy during every patient interaction.
- Proactively relayed critical information to management in a timely manner.
- Adhered to the HIPAA rules 100% during every shift.
- Remote
Education
Certificate - HIPAA Compliance for Administrators
Biomed Medical Compliance
Loxahatchee Groves, FL01.2025
Certificate - Psychological First Aid
Johns Hopkins University
Baltimore, MD07.2024
Certificate - Customer Relationship Management
Star Weaver
Seattle, WA07.2024
Technical Diploma - Medical Assistant & Cardiac Technician
Associated Technical College
Los Angeles, CA10.1995
Skills
- Leadership & Team Collaboration: Trained new staff, contributing to $1 Million in Revenue in 9 months
- Time Management & Problem-Solving: Managed 80–120 calls/day, resolved client issues efficiently, maintaining 95% patient satisfaction
- Data Entry & Record-Keeping: Processed 300 records weekly with 99% accuracy
- Industry Documentation & Compliance: Maintained accurate records supporting 200 client interactions monthly
- Customer Relations & Brand Loyalty: Built rapport driving repeat business and revenue growth even on days off
- Customer Service Excellence: Provided compassionate support in high-stress situations, ensuring client comfort and confidence
- Billing & Cash Handling: Managed $50K monthly transactions with full accountability
- Sales & Revenue Optimization: Generated $9,000 in single-shift sales, contributing to team revenue growth
Languages
Swahili
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Delivery Contractor
DoorDash
03.2024 - Current
Administrative Assistant
American Recovery Service Incorporated
10.2022 - 07.2024
New Patient Scheduler
Aspen Dental Management Inc.
10.2021 - 07.2022
Founder/Non-Medical Transporter
Trusting Transportation
11.2018 - 09.2022
Certificate - Psychological First Aid
Johns Hopkins University
Certificate - Customer Relationship Management
Star Weaver
Technical Diploma - Medical Assistant & Cardiac Technician
Associated Technical College
Certificate - HIPAA Compliance for Administrators
Biomed Medical Compliance
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