Chekethae ( Chelsea) Phipps
Metairie,LA
Summary
An experienced, ambitious, and results-oriented Server and bartender with expertise in customer service, and cleaning and sanitizing. I am a highly driven and hardworking professional who gets the job done right with excellent communication skills. Used to a very high energy, fast pace environment.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Bartender
Ballys Casino and Hotel
Baton Rouge, LA
11.2025 - Current
- Crafted cocktails and beverages to enhance guest experiences.
- Managed bar inventory and ensured compliance with health regulations.
- Trained new staff on operational procedures and customer service standards.
- Maintained cleanliness and organization of bar area for optimal efficiency.
- Resolved customer complaints promptly, enhancing overall guest relations.
- Implemented upselling techniques that improved overall bar revenue.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server
City Pork
Baton Rouge, LA
01.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Managed wine service, table service, bar duties, stock control, venue cleaning, and all other day-to-day running duties
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
- Strategically timed check-ins with customers to take orders and confirm meal satisfaction after delivery, taking action to correct any problems
- Shared knowledge of menu items and flavors, enabling customers to make decisions based on taste and interest
- Greeted and seated guests, took orders, and served food and beverages
- Effectively communicated with customers to ensure satisfaction with orders
Sale Manager
Morgan Buildings Spas Inc.
Baker, LA
03.2022 - 01.2023
- Ensured all new agreements met company guidelines and gained approval internally for any exceptions to standard terms, pricing or products
- Responsibility to implement and maintain store systems, procedures and policies
- Established sales objectives by forecasting and developing annual sales quotas for regions and territories, projecting expected sales volume and profit for existing and new products
- Completed and ensured that assigned associates' performance evaluations (yearly or probationary) were shared promptly
- Managed internet email leads and phone calls
- Generated at least 40+ appointments and 15-20 sales per month through internet leads, email, phone calls, text messages etc
- Responded to email, phone and text inquiries professionally, well-spoken manner
- Directed customers to product information resources, including those available on the internet
Server, server trainer and crew lead
IHOP
BATON ROUGE, LA
10.2009 - 03.2022
- Accurately recorded customer orders
- Provided detailed information on menu items to customers
- Ensured all orders were accurately filled
- Promptly addressed any customer concerns
- Stocked and maintained supplies for the food service area
- Maintained a clean and organized workspace
- Ensured all food items were prepared according to safety standards
- Followed all safety protocols and regulations
- Trained and mentored new food servers
- Checked food items for temperature and quality
- Prepared food items in accordance with established recipes
- Properly stored and labeled food items
- Worked with the kitchen staff to ensure food items were prepared correctly
- Answered customer questions in a professional and courteous manner
- Followed all food safety guidelines and regulations
Education
High School Diploma - General Studies
Joplin High
Joplin, MO03-2008
Skills
- Customer relations
- Customer Service
- Cleaning and sanitizing
- Food Safety
- Service Station Setup
- Liquor, beer, and wine knowledge
- Reservations
- Order Preparation
- POS Systems
- Order taking
- Handling difficult customers
- High-volume dining
- Business Planning
- Cash register operation
- POS systems
- Hospitality
- Product stocking
- Food sales and promotion
- Food Preparation
- Guest seating arrangements
- Beverage preparation
- Portioning
- Order Taking
- Upselling
- Food and beverage pairings
- Cash Handling
- Garnishing
- Elegant food plating
- Suggestive Selling
- Relationship Building
- Payments Processing
- Liquor Requisitions
- Hospitality service expertise
- Table Bussing
- Complaint Resolution
- Attending multiple customers
Certification
- ServSafe Alcohol
- Food and safety certification
- TIP certification
Timeline
Bartender
Ballys Casino and Hotel
11.2025 - Current
Server
City Pork
01.2023 - Current
Sale Manager
Morgan Buildings Spas Inc.
03.2022 - 01.2023
Server, server trainer and crew lead
IHOP
10.2009 - 03.2022
High School Diploma - General Studies
Joplin High