Che Lan Wong
Chicago,IL
Summary
Adept at navigating the complexities of loan processing, I significantly enhanced efficiency at Townstone Financial Inc by streamlining application procedures. My expertise in credit evaluation and strong communication skills have been pivotal in improving client satisfaction and compliance. Leveraging conflict resolution techniques, I've successfully managed customer relations, embodying professional ethics and industry networking to exceed expectations.
Overview
21
21
years of professional experience
Work History
Mortgage Loan Coordinator
Townstone Financial Inc
Chicago, IL
07.2003 - 12.2024
- Conducted regular follow ups with customers regarding document submission deadlines.
- Monitored daily banking activity to ensure timely receipt of funds from lenders or investors.
- Approved or denied loan applications and explained reasoning behind decisions.
- Performed quality control checks on submitted documents before forwarding them for review.
- Researched title issues and discrepancies to ensure clear title on all real estate transactions.
- Provided assistance to customers throughout the entire loan process from pre-qualification through closing.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Collaborated with company teams to expedite loan approval processes.
- Verified credit scores, income statements, debt ratios and other financial information provided by borrowers.
- Informed customers of loan application requirements and deadlines.
- Ensured compliance with federal and state lending regulations.
- Improved loan processing times by streamlining application procedures.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Coordinated with underwriters for loan approval and final decision-making.
- Processed incoming customer data from multiple sources into the company's software system.
- Prepared closing documents, such as promissory notes, deeds of trust, and other financial disclosures.
Education
Bachelor of Science - Computer Science And Statistics
University of Illinois At Urbana-Champaign
Champaign, IL12-2001
Skills
- Credit evaluation
- Conflict resolution techniques
- Time management mastery
- Regulatory compliance
- Sales experience
- Industry networking
- Professional ethics
- Loan processing proficiency
- Strong communication skills
- Desktop underwriter expert
Languages
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Timeline
Mortgage Loan Coordinator
Townstone Financial Inc
07.2003 - 12.2024
Bachelor of Science - Computer Science And Statistics
University of Illinois At Urbana-Champaign
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