Environmental Science
University of Northern Iowa
Cedar Falls, IA 08.2009 - 11.2011
Chelbi Coughlin
Chargeback Analyst II
Des Moines,IA
Summary
Professional in transaction dispute resolution with keen eye for detail. History of mitigating financial risks and resolving chargeback claims efficiently. Collaborative team member focused on achieving results and adapting to changing priorities.
Education
Law And Politics
Drake University
Des Moines, IA 08.2016 - 01.2018
Work History
Chargeback Analyst II
Velera
01.2022 - Current
- Analyzed chargeback cases to identify root causes and improve dispute resolution processes.
- Gathered necessary documentation for chargeback investigations and filings.
- Maintained accurate records of chargeback transactions and outcomes.
- Reviewed policies and procedures for compliance with industry standards related to chargebacks.
- Monitored trends in chargeback requests to provide insights for process improvements.
- Engaged in continuous learning to stay updated on best practices in chargeback management.
- Maintained thorough knowledge of changing industry regulations, ensuring compliance in all chargeback processes.
- Trained new team members on chargeback procedures, enhancing overall efficiency within the department.
International Visitors Program Intern
Iowa International Center
08.2018 - 12.2018
- Assisted in project planning, ensuring alignment with organizational goals and timelines.
- Researched local professional contacts for potential state visitor groups
- Coordinated logistics for events, ensuring seamless execution and participant satisfaction.
- Assisted with agenda development, including contacting hosts via phone and email
- Researched cultural activities visitors could attend during their stay
- Maintained current data records on visitors and volunteers
- Provided information on visiting groups to staff as needed
- Attended local meetings with international visitors
- Offered basic office assistance
Interlibrary Loan Assistant
Drake Cowles Library
02.2016 - 12.2018
- Managed requests and tracked materials using integrated library systems.
- Assisted patrons with library equipment operation or rentals, including photocopiers, microfiche and audio/visual equipment
- Located desired customer items through interlibrary loan system and coordinated deliveries
- Processed interlibrary loan requests efficiently using integrated library systems.
- Coordinated communication between patrons and partner libraries to ensure timely fulfillment.
- Mitigated librarian workload by independently managing basic patron requests and locating materials
- Showed patrons where to find library resources and collected equipment, reference pieces and other items
Financial Advisor's Resource
Voya Financial Advisors
05.2012 - 02.2016
- Assisted sales representatives with new business, licensing, commissions, compliance regulations, marketing materials, and seminar planning
- Data processing, online account support
Maintained department directories - Received and resolved and average of 200 calls weekly
- Trained new team members
- Educated financial advisors on various financial products and services to enhance portfolio performance.
- Developed a company directory to streamline internal communications
- Managed escalated issues effectively, utilizing conflict resolution skills to maintain positive relationships with clients.
Overview
4
4
years of post-secondary education
14
14
years of professional experience