Melissa Galbreath
Las Vegas
Summary
Professional chargeback specialist prepared for this role. Skilled in transaction analysis and dispute resolution. Focused on team collaboration and achieving results. Reliable and adaptable, with strong problem-solving and communication skills. Able to manage multiple tasks on a daily basis competently and perform under pressure.
Overview
19
19
years of professional experience
Work History
Chargeback Analyst Lead II
Everi Payments
Las Vegas
08.2022 - Current
- Collaborated with cross-functional teams to resolve complex chargeback issues efficiently.
- Developed and maintained comprehensive documentation of chargeback processes and resolutions.
- Trained new team members on chargeback procedures, enhancing overall efficiency within the department.
Cage Supervisor
Caesars Entertainment
Las Vegas, NV
04.2013 - 04.2022
- Responsible for the supervision and performance of the cage and employees during the shift. Maintained strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information. Ensured all company standard operating procedures, gaming regulations, and federal regulations (Title 31 compliance) are being followed.
Supervisor
First Convenience Bank
El Paso, Texas
05.2007 - 02.2013
- Provided prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services. Accountable for personal achievement of monthly new account production as assigned by upper management. Responsible for the guidance, development and assistance of personal banker growth and sales production.
Education
Accounting
University of Texas at El Paso
El Paso, Texas01-2013
Accounting
El Paso Community College
El Paso, Texas01-2011
Skills
- Flexibility
- Responsibility
- Supervising experience
- Customer service
- Dispute resolution
- Data entry proficiency
Languages
English
Timeline
Chargeback Analyst Lead II
Everi Payments
08.2022 - Current
Cage Supervisor
Caesars Entertainment
04.2013 - 04.2022
Supervisor
First Convenience Bank
05.2007 - 02.2013
Accounting
El Paso Community College
Accounting
University of Texas at El Paso