Chelcea Farrar-Jackson
Black Mountain,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Server
Miltons at Monte Vista Hotel
Black Mountain, NC
08.2031 - 01.2025
- Provided exceptional customer service, menu and wine pairing knowledge, and managed complex orders
- Focused on upselling and creating a memorable dining experience
Server
Red Rocker Inn
Black Mountain, Ne
04.2018 - 01.2020
- Prepared for dinner service and ensured a pleasant dining experience for guests
- Collaborated with staff for efficient teamwork
Server
Marriott's Renaissance Hotel
Asheville, NC
08.2010 - 01.2018
- Served guests promptly and assisted with event setup and cleanup
Guest Services Associate
Montreat Conference Center
Montreat, NC
08.2009 - 03.2011
- Managed reservations, guest check-ins, and provided assistance with community information
Server/Lead Server
Amici Trattoria
Asheville, NC
12.2005 - 10.2009
- Ensured effective communication with staff, upsold menu items, and served large parties
Education
Health Sciences
Brevard College
Brevard, NCGeneral Studies
A-B Technical Institute
General studies
Owen High School
Skills
- Micros experience
- POS operation
- Team collaboration
- Suggestive selling/ Effective customer upselling/ Specials promotion
- Check payment processing/cash handling
- Genuine positive guest engagement
- Allergy awareness
- Food and beverage pairings
Timeline
Server
Miltons at Monte Vista Hotel
08.2031 - 01.2025
Server
Red Rocker Inn
04.2018 - 01.2020
Server
Marriott's Renaissance Hotel
08.2010 - 01.2018
Guest Services Associate
Montreat Conference Center
08.2009 - 03.2011
Server/Lead Server
Amici Trattoria
12.2005 - 10.2009
Health Sciences
Brevard College
General Studies
A-B Technical Institute
General studies
Owen High School