Chelcea Lauener
Housekeeper/waitress
Eugene,OR
Summary
Dynamic hospitality professional with expertise in customer service and inventory management, honed at Urban Kitchen. Proven ability to enhance guest satisfaction through meticulous attention to detail and effective multitasking. Recognized for optimizing service efficiency and maintaining high housekeeping standards, ensuring a welcoming environment for all guests.
Overview
16
16
years of professional experience
Work History
Waitress/
Urban Kitchen
05.2013 - 10.2015
- Addressed guest inquiries promptly to enhance dining experiences.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests.
- Optimized service efficiency through effective teamwork with kitchen staff.
Housekeeper
Comfort Inn & Suites
05.2009 - 08.2012
- Ensured timely and efficient room service.
- Maintained cleanliness and organization of guest rooms, ensuring a welcoming environment.
- Performed comprehensive cleaning of shared spaces, boosting guest satisfaction.
- Optimized inventory control through efficient restocking.
Cashier
MacDonalds
03.2000 - 02.2002
- Ensured seamless transaction processing, contributing to customer satisfaction.
- Maintained cleanliness and organization of dining spaces to elevate guest satisfaction.
- Strengthened commitment to standards, resulting in improved team collaboration and effectiveness.
- Managed inventory to maintain consistent product availability.
Education
High School Diploma -
Thurston High
Springfield, OR06.2000
Skills
Room cleaning
Guest room organization
Shared space cleaning
Inventory management
Service efficiency
Customer service
Hospitality service expertise
Strong multitasking
Decision-making
Complaint resolution
Housekeeping standards
Time management
Quality assurance
Attention to detail
Customer satisfaction
Task prioritization
Order accuracy
Order taking
Timeline
Waitress/
Urban Kitchen
05.2013 - 10.2015
Housekeeper
Comfort Inn & Suites
05.2009 - 08.2012
Cashier
MacDonalds
03.2000 - 02.2002
High School Diploma -
Thurston High