Chelcy Klingfuss
DoorDash
Santa Fe,NM
17
years of professional experience
Highly organized administrative professional with experience in office support, scheduling, customer service, recruitment coordination, record management, and team leadership. Skilled in data entry, document management, calendar coordination, and front-desk operations. Recognized for accuracy, professionalism, strong communication skills, and the ability to work independently while managing multiple priorities in fast-paced environments.
Work History
Independent Contractor
4 Years 9 Months- Delivered exceptional customer service while managing multiple time-sensitive assignments to ensure timely fulfillment.
- Utilize technology applications for scheduling, navigation, communication, and order management.
- Maintain accurate records and documentation of deliveries and customer interactions.
- Organized and prioritized tasks effectively to consistently meet performance expectations and deadlines.
- Resolve customer concerns professionally and efficiently.
- Adapted to changing priorities, maintaining high service levels to support customer satisfaction.
Recruiter/ Shift Manager
4 Months- Supervised daily operations and teams of up to 80 employees in a fast-paced distribution environment.
- Managed employee schedules, personnel records, and operational documentation to ensure smooth operations.
- Assisted with recruiting, interviewing, onboarding, and employee training initiatives.
- Tracked productivity and generated reports to inform management decisions.
- Coordinated workflow and ensured compliance with organizational standards and procedures.
- Addressed employee and customer concerns, ensuring high service standards were upheld.
- Evaluated employee performance and provided coaching to improve effectiveness and productivity.
- Collaborated with management to achieve departmental and organizational goals.
Supervisor
3 Years- Supervised daily operations and teams of up to 80 employees in a fast-paced distribution environment.
- Maintained employee schedules, personnel records, and operational documentation.
- Assisted with recruiting, interviewing, onboarding, and employee training initiatives.
- Monitored productivity and prepared reports to support management decision-making.
- Coordinated workflow and ensured compliance with organizational standards and procedures.
- Resolved employee and customer concerns while maintaining a high level of service.
- Evaluated employee performance and provided coaching to improve effectiveness and productivity.
- Collaborated with management to achieve departmental and organizational goals.
Dispatcher
2 Years 1 Month- Coordinated daily scheduling and dispatch operations for a fleet of 50 vehicles.
- Served as a primary point of contact for drivers, management, and customers regarding delivery status and operational concerns.
- Maintained accurate records, tracking logs, and operational documentation.
- Assisted with recruitment activities, interview scheduling, and employee scheduling needs.
- Managed communications through phone, email, and dispatch systems.
- Responded to customer inquiries and resolved concerns in a professional and timely manner.
- Collaborated with management to support daily operations and improve workflow efficiency.
- Generated operational reports and monitored route performance to identify opportunities for improvement.
Delivery Driver
5 Years 8 Months- Delivered packages safely and efficiently while meeting strict delivery deadlines.
- Maintained accurate delivery records and completed required documentation.
- Communicated effectively with dispatch personnel regarding route changes and delivery updates.
- Managed customer inquiries and resolved concerns in a courteous and professional manner.
- Utilized GPS and routing systems to optimize delivery efficiency.
- Consistently provided high-quality customer service while working independently.
- Operated company vehicles safely in residential, commercial, and high-traffic areas.
Education
High School Diploma
Skills
Administrative Support
Reception & Front Desk Operations
Data Entry & Record Management
Customer Service Excellence
Scheduling & Calendar Coordination
Filing & Documentation Management
Meeting Coordination
Telephone Communication
Multi-Line Phone Systems
Microsoft Office Suite
Staff Supervision & Leadership
Recruitment & Interviewing
Employee Scheduling
Supply & Inventory Management
Problem Resolution
Time Management
Professional Correspondence
Team Collaboration
Timeline
Independent Contractor
DoorDash
01.2022 - CurrentRead More
Recruiter/ Shift Manager
Deliverol
08.2021 - 12.2021Read More
Supervisor
Courier Distribution System
08.2017 - 08.2020Read More
Dispatcher
Courier Distribution System
07.2015 - 08.2017Read More
Delivery Driver
Deliver-it
11.2009 - 07.2015Read More
Point Loma High School
High School Diploma
Read More