Chelearie Hines
Columbia ,MO
Summary
Dynamic Lead Teacher at Kreative Kids Preschool with expertise in lesson planning and parent-teacher collaboration. Successfully enhanced student engagement through differentiated instruction, fostering emotional support and personal growth. Proven ability to maintain positive relationships with parents, ensuring effective communication and support for academic success. Committed to nurturing diverse learning environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Teacher
Kreative Kids Preschool
10.2018 - Current
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Facilitated student concept exploration through engaging learning initiatives.
Account Manager
Sprint
07.2011 - 07.2014
- Addressed client needs promptly, leading to stronger connections.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with multiple systems to ensure customer satisfaction.
- Worked with customers on payment processing, and billing discrepancies.
Credits and Activation
Convergys
09.2006 - 05.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Quickly adjusted to new software applications.
- Utilized credit bureau knowledge to verify correctness of information for new services.
- Collaborated closely with store agents to ensure customer satisfaction.
Education
Associate Degree - Medical Administration
Ultimate Medical Academy
Clearwater, FL05.2017
Associate Of Applied Science - Paramedics
Central New Mexico Community College
Albuquerque, NM05.2011
Skills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Parent-teacher communication
- Classroom management
- Emotional support
- Age-appropriate discipline
- Social-emotional learning training
- Parent-teacher collaboration
- Training and mentoring
- Adherence to high customer service standards
- Conflict resolution techniques
- Account management
- Customer retention
- Escalation handling
- Product and service solutions
- Account updates
- Technical support
- Account resolution
Certification
CPR and First Aid
Timeline
Lead Teacher
Kreative Kids Preschool
10.2018 - Current
Account Manager
Sprint
07.2011 - 07.2014
Credits and Activation
Convergys
09.2006 - 05.2009
Associate Degree - Medical Administration
Ultimate Medical Academy
Associate Of Applied Science - Paramedics
Central New Mexico Community College