CHELERIA LEWIS
Meridianville,AL
Summary
Customer Support Specialist with strong experience assisting patients and customers with insurance claims, reimbursement questions, denials, and billing concerns. Skilled in high-volume call handling, multitasking across multiple systems, and delivering clear, empathetic explanations. Strong ability to work independently in a structured remote environment while maintaining accuracy and meeting performance expectations.
Overview
3
3
years of professional experience
Work History
Insurance Claims Support Representative
Huntsville Hospital
Huntsville, AL
01.2022 - 06.2023
- Assisted patients with insurance inquiries, claim statuses, denials, and reimbursement questions.
- Managed large volumes of inbound calls with professionalism and accuracy.
- Navigated multiple systems to research claim details and verify coverage.
- Provided empathetic support to frustrated callers and de-escalated concerns effectively.
- Documented interactions thoroughly while ensuring compliance with hospital policies.
- Delivered clear solutions and guided patients through next steps for claim resolution.
Healthcare Customer Service Representative
Crestwood Medical Center
Huntsville, AL
07.2020 - 12.2021
- Supported patients with insurance verification, claim submissions, and reimbursement processes.
- Explained claim outcomes, denial reasons, and billing questions clearly and professionally.
- Coordinated with insurance carriers to clarify coverage and resolve patient concerns.
- Handled continuous inbound calls while navigating multiple platforms simultaneously.
- Delivered patient-centered service in a fast-paced, structured call environment.
- Ensured accuracy in documentation, maintaining compliance with all protocols.
Education
High School Diploma - undefined
Robert C. Hatch High School
Skills
- Insurance Claim Support & Verification
- High-Volume Inbound Call Handling
- Denial & Reimbursement Explanations
- Conflict Resolution & De-Escalation
- Multisystem Navigation & Data Accuracy
- Patient Communication & Active Listening
- EMR/EHR & Claims Platforms
- Remote Work Discipline
- Policy & Procedure Compliance
- EMR/EHR Systems
- Insurance & Claims Software
- CRM & Call Center Tools
- Microsoft Office Suite
- Typing Speed: 30 WPM
- Remote Platforms (Zoom, Teams, VPN)
- Claims investigation
- Claims processing
- Microsoft office
- Typing speed
ADDITIONAL QUALIFICATIONS
- Strong problem-solving and active listening
- Excellent written and verbal communication
- Reliable remote worker with consistent attendance
- Ability to work structured schedules and back-to-back calls
Timeline
Insurance Claims Support Representative
Huntsville Hospital
01.2022 - 06.2023
Healthcare Customer Service Representative
Crestwood Medical Center
07.2020 - 12.2021
High School Diploma - undefined
Robert C. Hatch High School