Danielle Ulinger
West Valley,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Billing Rules Client Solutions Associate position. Ready to help team achieve company goals. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
18
18
years of professional experience
Work History
Claims Billing Support Representative
WellNow Urgent Care
Ellicottville, NY
12.2020 - 05.2024
- Contributed to a positive work environment by offering support and assistance to colleagues when needed, fostering a collaborative team dynamic.
- Enhanced overall customer satisfaction levels by providing prompt, professional, and empathetic support for all billing-related concerns or queries.
- Leveraged strong organizational skills to maintain comprehensive documentation of all transactions processed within the department, facilitating ease of reference during audits or dispute resolution proceedings.
- Ensured timely payments by proactively monitoring outstanding balances and initiating collection efforts when necessary.
- Collaborated with team members to identify areas for improvement within the billing department, resulting in increased productivity.
- Enhanced billing accuracy by thoroughly reviewing and rectifying discrepancies in customer accounts.
- Adapted swiftly to changing industry regulations and company policies, ensuring continued compliance with all relevant guidelines pertaining to the billing function.
- Achieved a high level of accuracy in invoice generation through meticulous attention to detail and diligent quality control measures.
- Provided exceptional customer service by promptly addressing and resolving inquiries related to billing issues.
- Demonstrated proficiency in utilizing various billing software programs and tools, adapting quickly to new technologies as they were introduced.
- Maintained strict confidentiality of sensitive customer information while handling financial records, ensuring compliance with data protection regulations.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Collections Representative
Pioneer Credit Recovery
Arcade, NY
10.2006 - 12.2020
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Conducted thorough credit evaluations to minimize risk exposure and contribute to overall portfolio health.
- Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Resolved challenging situations with friendly but firm strategies.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
- Used probing techniques to determine debtors' reasons for delinquency.
- Developed comprehensive knowledge of various industries, enabling tailored strategies for collecting from diverse clients across multiple sectors.
- Forged positive relationships with clients, understanding their unique situations while effectively managing outstanding debts.
- Increased team productivity by providing training and support on best practices in debt recovery strategies.
- Recorded all information regarding financial status of customers.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Used skip tracing and other techniques to locate debtors.
- Researched accounts and completed due diligence to resolve collection problems.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Established relationships with customers to encourage payment of delinquent accounts.
Education
Diploma - None
Springville High School
Springville06.1999
Skills
- Data entry proficiency
- Invoice Processing
- Dispute Handling
- Payment Processing
- Software Knowledge
- HIPAA Compliance
- Claim submission
- Claims Processing
- Patient account management
- Insurance Verification
- Collections
- Invoicing proficiency
- Medical coding knowledge
- Collection practices
- Customer Service
- Customer service support
- Decision-Making
- Relationship Building
- Paperwork and documentation
- Microsoft Office
- Billing and Invoicing
- Collections processing
Timeline
Claims Billing Support Representative
WellNow Urgent Care
12.2020 - 05.2024
Collections Representative
Pioneer Credit Recovery
10.2006 - 12.2020
Diploma - None
Springville High School