Cheleria Lewis
Meridianville,AL
Summary
Customer service professional with strong background in coordinating and improving customer care processes. Known for focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Adept at conflict resolution, effective communication, and utilizing technology to enhance customer experience. Recognized for fostering positive relationships and driving continuous improvement.
Overview
5
5
years of professional experience
Work History
Medical Customer Care Coordinator
Huntsville Hospital Main
01.2021 - 06.2023
- Coordinated patient scheduling and appointment confirmations to enhance operational efficiency.
- Managed communication between patients and healthcare providers to ensure timely information delivery.
- Streamlined patient intake processes, reducing wait times and improving overall service quality.
- Developed training materials for new staff, enhancing team knowledge and performance consistency.
- Assisted in implementing electronic health record systems, increasing data accuracy and accessibility.
- Conducted regular follow-ups with patients to address concerns and improve satisfaction rates.
- Evaluated customer feedback to identify areas for service improvement, leading to enhanced patient experiences.
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Administrative Support Associate
Crestwood Medical Center
05.2018 - 12.2019
- Coordinated scheduling and communication among team members to streamline project workflows.
- Managed office supplies inventory, ensuring availability and cost-effectiveness.
- Developed and maintained filing systems that improved document retrieval efficiency.
- Assisted in preparing reports and presentations for executive meetings, enhancing clarity and professionalism.
- Implemented process improvements that reduced administrative turnaround times significantly.
- Provided training and support to new staff on office procedures and software applications.
- Fostered positive relationships with clients through effective communication and problem resolution strategies.
- Analyzed operational workflows to identify inefficiencies, contributing to enhanced productivity across departments.
- Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
Education
High School Diploma -
Robert C Hatch High School
Uniontown, AL05.2023
Skills
- Patience and composure
- Inbound customer service
- Strong organization
- Customer relations
- Training and mentoring
- Reporting and analysis
- Team building
- Data entry proficiency
- First call resolution
- Sales support
- Sales proficiency
- Schedule management
- Billing coordination
Timeline
Medical Customer Care Coordinator
Huntsville Hospital Main
01.2021 - 06.2023
Administrative Support Associate
Crestwood Medical Center
05.2018 - 12.2019
High School Diploma -
Robert C Hatch High School