Sheronica R. Underwood

• Provide compassionate care for elderly and disabled individuals in residential settings.
• Assist with mobility exercises, hygiene, meal prep, and light housekeeping.
• Foster a supportive, engaging environment for clients of all ages.

• Operated and maintained warehouse machinery to ensure high-quality output.
• Adjusted tooling to meet production needs and maintained consistent workflow.
• Uphold safety and quality standards in a fast-paced manufacturing environment.

• Managed payroll processing for over 500 employees, ensuring accuracy and compliance with regulations.
• Streamlined payroll procedures, enhancing efficiency and reducing processing time by implementing automated systems.
• Led training sessions for staff on payroll software, improving team proficiency and reducing errors.
• Collaborated with HR to resolve employee inquiries regarding pay discrepancies and benefits administration.

• Collaborated with the Activity Director to implement engaging, therapeutic programs.
• Organized daily activities including games, crafts, music sessions, and themed events.
• Encouraged resident participation and supported personalized care planning.
• Prepared materials, managed supplies, and assisted with volunteer coordination.

Assist

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Processed orders and managed account information using CRM software.
• Respond to customers requests for information regarding accounts, type of services provided, and other inquiries.
• Support customers with credit /inbound and outbound collections, activations, e-services, business and other duties as required

• Developed strong client relationships through effective communication and problem-solving skills.
• Managed accounts by analyzing customer needs to provide tailored solutions and support.
• Facilitated product training sessions for clients, enhancing their understanding and usage of services.
• Collaborated with cross-functional teams to streamline account management processes and improve service delivery.