Chelsea Achonwa
Parkville,Maryland
Summary
CHELSEA ACHONWA SUMMARY Highly motivated and skilled IT technician with experience providing technical support and troubleshooting services to clients. Adept at identifying, diagnosing, and resolving technical issues. Excellent communication skills with a passion for delivering high-quality customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Contractor
Baltimore City Public School System
Baltimore, MD
10.2023 - Current
- Configuration of digital time clocks
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Help Desk Analyst
American Express
02.2021 - 02.2022
- Responding to customer inquiries
- Answering phone calls, responding to emails, or chatting with customers online
- This could involve working with hardware, software, or network problems
Education
Cybersecurity And Assurance -
Baltimore City Community College
Baltimore, MDComputer Information Systems -
Morgan State University
Baltimore, MD05.2026
Skills
- Communication: Clear communication with clients and team members is crucial This includes both written and verbal communication
- Problem-solving: Ability to analyze problems and develop effective solutions
- Adaptability: IT environments change rapidly, so being adaptable to new technologies and methodologies is important
- Security Protocols: Understanding of encryption, firewalls, VPNs, and other security protocols
- Cybersecurity Best Practices: Keeping up-to-date with the latest cybersecurity threats and implementing best practices
Certification
- compTIA A+
- compTIA Network +
- compTIA Security +
Timeline
IT Contractor
Baltimore City Public School System
10.2023 - Current
Help Desk Analyst
American Express
02.2021 - 02.2022
Cybersecurity And Assurance -
Baltimore City Community College
Computer Information Systems -
Morgan State University