Chelsea Achonwa
Parkville,MD
Summary
Dynamic IT Support Engineer with a proven track record at Baltimore City Public School System, excelling in technical support and user account administration. Adept at analyzing system logs to implement timely solutions, while effectively communicating with diverse teams to enhance operational efficiency. Skilled in data analysis, driving impactful insights for informed decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Baltimore City Public School System
Baltimore, Maryland
10.2023 - Current
- Provided technical support for staff and students across various computer systems.
- Assisted in the setup and maintenance of classroom technology equipment.
- Developed and maintained user accounts, permissions, and access rights.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Resolved hardware and software issues in a timely manner using troubleshooting techniques.
Business Analyst Intern
Bank of America
Baltimore, Maryland
05.2023 - 08.2023
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with teams to gather requirements for new software solutions.
- Facilitated meetings to discuss project updates and stakeholder feedback.
- Created presentations to communicate findings to management teams.
Help Desk Support Intern
Apple
San Francisco, California
05.2022 - 08.2022
- Provided technical support to users via phone and email.
- Documented support requests and resolutions in ticketing system.
- Updated user documentation to improve clarity and accessibility for clients.
- Participated in regular meetings with management team to discuss progress towards goals.
- Tested computer systems regularly to ensure optimal performance.
- Created knowledge base articles to assist customers in resolving their own technical issues quickly and efficiently.
data analyst apprentice
Google
Washington, District of Columbia
06.2021 - 08.2021
- Analyzed data sets to identify trends and patterns for business insights.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.
Education
Bachelor of Science - Computer And Information Systems
Morgan State University
Baltimore, MD05-2026
Associate of Applied Science - Cyber Security & Assurance
Baltimore City Community College
Baltimore, MD12-2023
Skills
- Technical support and troubleshooting
- Data analysis and interpretation
- Project management and coordination
- Effective communication skills
- User account administration
Certification
- CompTIA A+ Security+
Timeline
IT Support Engineer
Baltimore City Public School System
10.2023 - Current
Business Analyst Intern
Bank of America
05.2023 - 08.2023
Help Desk Support Intern
Apple
05.2022 - 08.2022
data analyst apprentice
Google
06.2021 - 08.2021
Bachelor of Science - Computer And Information Systems
Morgan State University
Associate of Applied Science - Cyber Security & Assurance
Baltimore City Community College
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