Chelsea Acosta

• Led daily store operations, ensuring compliance with company policies and procedures.
• Managed inventory levels, optimizing stock to meet customer demand efficiently.
• Trained and mentored team members, fostering a collaborative workplace culture.
• Implemented effective merchandising strategies to enhance product visibility and sales.
• Analyzed sales trends, adjusting operational strategies for improved performance.
• Conducted regular audits to maintain store standards and ensure accurate financial reporting.
• Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
• Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
• Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
• Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
• Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
• Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
• Achieved sales targets consistently by motivating team members and creating a positive work environment.
• Controlled costs consistently to effectively eliminate waste and increase profits.
• Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
• Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
• Planned optimal workflow through successful scheduling and task delegation.

With over 10 years of experience in management, I have a proven record of enhancing operational efficiency and customer experience. My passion for real, sustainable food aligns with the company's mission, and I thrive in energetic, fast-paced environments. Directly contributed to increasing profits and cutting costs, all while developing strong, high-performing teams.

• Directed daily operations to ensure efficient service delivery and customer satisfaction.
• Optimized inventory management processes, reducing waste and improving product availability.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.

Results-driven Department Manager, specializing in online grocery operations and customer experience. Proven ability to lead teams, optimize processes, and drive sales through data-driven strategies and innovative approaches to online grocery fulfillment and delivery

• Oversaw daily operations, ensuring compliance with company policies and procedures.
• Established clear performance expectations for staff members which led to increased accountability.
• Developed staff schedules to maintain optimal coverage during peak hours.
• Enhanced customer service protocols, improving overall satisfaction ratings.

Convenience Store Manager with experience in leading high-volume retail operations, excelling in staff management, inventory control, and customer service, consistently exceeding sales targets and ensuring a positive store environment.

• Oversaw daily operations ensuring compliance with company policies and standards.
• Managed inventory levels, optimizing stock management processes for efficiency.
• Implemented promotional strategies to increase sales and improve customer engagement.
• Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
• Developed schedules, ensuring adequate staffing to meet customer demands while minimizing labor costs.
• Resolved customer complaints promptly, enhancing overall satisfaction and loyalty metrics.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.