Chelsea Alls
Gilbert
Summary
Innovative professional with more than ten years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth. Possesses versatile skills in project-solving, collaboration and strong commitment to quality and success.
Overview
10
10
years of professional experience
Work History
Senior Fraud Analyst
Bank of America
03.2022 - Current
- Conducted in-depth investigations to identify and prevent fraudulent activities, analyzing claims data and conducting interviews with involved parties
- Successfully managed a high volume of fraud claims, ensuring timely and accurate resolution while adhering to company policies and industry regulations
- Conducted engaging training sessions to enhance the skills and knowledge of new employees
- Developed and implemented comprehensive training programs to enhance the skills and knowledge of team members, resulting in increased productivity and efficiency
- Demonstrated expertise in Regulation E claims, providing extensive knowledge and insights to support decision-making processes
- Resolved complex customer issues by leading an executive escalations team, ensuring high customer satisfaction and timely resolution of complaints
Insurance Agent
Liberty Mutual Insurance
05.2018 - 12.2020
- Developed and maintained a portfolio of 100+ clients, consistently exceeding monthly sales targets by 20%
- Conducted in-depth risk assessments and provided tailored insurance solutions for clients, resulting in a 98% client retention rate
- Provided exceptional customer service and served as a trusted advisor to clients, addressing their insurance-related concerns and inquiries in a timely manner
Preferred Client Phone Banker
Bank of America
07.2015 - 04.2018
- Successfully managed a high-volume inbound call queue, consistently meeting or exceeding performance metrics including call quality, customer satisfaction, and average handling time
- Developed excellent product knowledge and ability to educate and cross-sell banking products and services to preferred clients, resulting in increased portfolio growth and customer retention
- Collaborated with internal teams, including relationship managers and product specialists, to identify and capitalize on sales opportunities and ensure seamless customer experience
Education
Bachelor of Science - Accounting
Arizona State University
Tempe, AZ12-2025
Skills
- Analytical problem-solving skills
- Team player with positive attitude
- Critical thinking ability
- Effective multitasking
- Advanced Excel
- Banking operations
- Call escalation
- Technical support
- Client relations
- Active listening
- Live chat support
Timeline
Senior Fraud Analyst
Bank of America
03.2022 - Current
Insurance Agent
Liberty Mutual Insurance
05.2018 - 12.2020
Preferred Client Phone Banker
Bank of America
07.2015 - 04.2018
Bachelor of Science - Accounting
Arizona State University
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