Chelsea Anderson

• Administered patient care plans to ensure optimal health outcomes.
• Monitored vital signs and reported significant changes to healthcare team.
• Collaborated with multidisciplinary teams to coordinate comprehensive patient care.
• Educated patients and families on treatment plans and medication management.
• Assisted in training new staff on protocols and best practices in nursing care.
• Documented patient progress accurately in electronic health records systems.
• Advocated for patient needs and preferences during care planning discussions.

• Supervised nursing staff to ensure high-quality patient care and adherence to protocols.
• Conducted regular assessments to evaluate patient conditions and adjust care plans accordingly.
• Collaborated with multidisciplinary teams to coordinate comprehensive treatment strategies for patients.
• Implemented infection control measures, enhancing overall safety and compliance within the facility.
• Streamlined medication administration processes, reducing errors and increasing efficiency in treatments.

• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Monitored network hardware operations to evaluate proper configuration.
• Evaluated WAN and LAN connectivity technologies.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours included night, weekend, and holiday shifts.

• Evaluated customer impact risk, reputation risk and regulatory risk.
• Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
• Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.

• Maintained strong customer relations and effective customer service standards.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Oversaw cashier operations, bookkeeping and security.
• Motivated employees to perform at peak productivity with morale-boosting programs.
• Facilitated incentives amongst managers and employees to build morale to increase sales for that quarter goals.

• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Posted and adjusted payments from insurance companies.
• Located errors and promptly refiled rejected claims.
• Communicated effectively and extensively with other departments to resolve claims issues.

• Provided safety planning, crisis intervention, and case management to clients and contractors.
• Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
• Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required. Provided continuous follow up to result into effective resolution.
• Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.

• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.

• Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
• Prepared food orders to support waitstaff and other team members.
• Distributed food during busy peak periods to drive customer satisfaction.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended products to customers, thoroughly explaining details.

• Maintained store appearance, cleanliness and organization.
• Upheld proper visual merchandising standards on retail floor and windows.
• Trained team members in successful strategies to meet operational and sales targets.
• Delegated tasks to employees to enhance productivity and workflow.

Licensed Practical Nursing