Chelsea A. Simpson
Jonesboro,GA
Summary
Detail-oriented healthcare and customer service professional with 5+ years of experience in medical records, compliance, and federal systems. Skilled in managing sensitive information, supporting client needs, and maintaining accurate documentation in fast-paced environments. Currently completing a Master’s in Psychology (expected September 2026) and pursuing Board Certified Behavior Analyst (BCBA) certification; eligible for Registered Behavior Technician (RBT) certification. Strong interest in Applied Behavior Analysis (ABA), behavior intervention plans (BIPs), data collection, skill acquisition, and evidence-based, client-centered care.
Overview
9
9
years of professional experience
Work History
Contact Representative
Internal Revenue Service
Atlanta, USA
11.2022 - Current
- Provide frontline customer service to taxpayers and tax professionals, answering inquiries and resolving account discrepancies in compliance with federal tax laws and IRS regulations.
- Research and analyze sensitive taxpayer data across multiple secure systems to ensure accuracy, confidentiality, and proper resolution.
- Educate taxpayers on filing procedures, payment plans, extensions, and electronic/paper submissions to improve compliance.
- Document all case interactions in official IRS systems, maintaining detailed and accurate records for legal and audit purposes.
- Recognized for consistently meeting productivity and quality assurance standards in a high-volume federal call center environment.
ABA Behavior Therapist
ABC ABA Therapy
Atlanta, USA
02.2021 - 10.2022
- Delivered one-on-one Applied Behavioral Analysis (ABA) therapy sessions in homes, schools, and community settings.
- Recorded daily behavior logs, progress notes, and treatment outcomes directly into patient records, ensuring accuracy for clinical review.
- Collected baseline and ongoing skill acquisition data, integrating results into individualized treatment plans.
- Collaborated with supervising BCBAs to adjust therapy goals and ensure adherence to best practice guidelines.
Customer Service & Support Roles
Various Organizations
Atlanta, USA
01.2018 - 01.2021
- Served in senior-level customer service roles handling large volumes of sensitive client and financial data.
- Led, trained, and mentored new hires on documentation procedures and compliance protocols.
- Utilized CRM and database systems for case tracking and reporting, supporting confidentiality and accuracy.
- Recognized for calm conflict resolution and consistent high-quality service in fast-paced call center environments.
Lead Behavioral Technician
Children’s Healthcare of Atlanta
Atlanta, USA
01.2020 - 10.2022
- Collected, organized, and supported clinical documentation including feeding protocols, therapy logs, and patient progress reports.
- Assisted with medical documentation, graphing case data, and ensuring case files met organizational and HIPAA standards.
- Supported therapists in implementing evidence-based treatment plans and documented session outcomes in patient records.
- Educated families on treatment plans and documented parental feedback to update clinical notes.
- Provided safe handling, guidance, and documentation of patient progress in both clinical and family-centered settings.
- Supervised behavioral interventions for children with developmental challenges.
- Trained and mentored junior technicians in therapeutic techniques and strategies.
- Monitored client progress and documented behavioral data accurately.
- Participated in continuing education activities to stay current on best practice standards in ABA therapy.
- Assisted in developing curriculum materials for use within ABA therapy sessions.
- Attended IEP meetings and provided input regarding goals, objectives, and services needed for each client.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
Education
Master’s - Clinical Psychology
Capella University
09-2026
Bachelor of Science - Psychology
Georgia State University
01-2019
Skills
- Medical Records Documentation & Coding
- Data Confidentiality (HIPAA & IRS regulations)
- Patient & Provider Communication
- Conflict Resolution & De-escalation
- Case Documentation & Chart Review
- Data Entry & Database Management
- Federal Policy & Compliance
- Leadership & Training
Timeline
Contact Representative
Internal Revenue Service
11.2022 - Current
ABA Behavior Therapist
ABC ABA Therapy
02.2021 - 10.2022
Lead Behavioral Technician
Children’s Healthcare of Atlanta
01.2020 - 10.2022
Customer Service & Support Roles
Various Organizations
01.2018 - 01.2021
Master’s - Clinical Psychology
Capella University
Bachelor of Science - Psychology
Georgia State University