Ebony Sullivan
Conshohocken,PA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Contact Representative
Department Of The Treasury, Internal Revenue Service
03.2022 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Conducted targeted tax research to facilitate informed project planning and compliance efforts.
- Researched tax issues and stayed current on all federal tax laws.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Answers constant flow of taxpayer calls with minimal wait times.
Access Center Representative
Penn Medicine
03.2018 - 04.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Insurance Verification
- Epic
- High volume of incoming calls
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Access Representative
Sayre Health Care Center
05.2021 - 02.2022
- Tracked collected specimens by initialing, dating and noting times of collection.
- Recorded, reported and posted test results using Intergy EHR software.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
CSR, Data Entry Clerk, Patient Access Rep
Peopleshare
01.2012 - 05.2021
- My Duties were to take inbound calls with Highmark clients performing data entry and filing updating patient information.
- Added documents to file records and created new records to support filing needs.
- Obtained scanned records and uploaded into database.
- Epic
- Temple University- January 2020- May 2021 - Patient Access Representative
- City of Philadelphia - October 2015 - November 2020 - Filing/ Document Processing/ Extracting Documents/ Data Entry
- Corporate Call center - September 2012 - December 2014 Inbound Call center/ Data intake/ Billing and Coding
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
Medical Laboratory Procedures, Phlebotomy, EKGs, Patient Care, Medical Terminology, CPR And AED Certified - Medical Assistant
PENNSYLVANIA INSTITUTE oF TECHNOLOGY
06.2014
Skills
- Word processing
- Administrative support
- Sorting and labeling
- CMS-1500 billing forms
- Documentation
- Good listening skills
- Complaint resolution
- Billing
- Invoice Processing
- Filing
- Scheduling
- Medical Records Management
- Medical Laboratory Procedures
- Insurance Knowledge
- CPT Coding
- IRS Regulations
- Tax Exemption
- Payment Plan Processing
- Ad Hoc Research
- Troubleshooting Techniques
- Customer Accounts Management
- Telephone Etiquette
Timeline
Contact Representative
Department Of The Treasury, Internal Revenue Service
03.2022 - Current
Patient Access Representative
Sayre Health Care Center
05.2021 - 02.2022
Access Center Representative
Penn Medicine
03.2018 - 04.2023
CSR, Data Entry Clerk, Patient Access Rep
Peopleshare
01.2012 - 05.2021
Medical Laboratory Procedures, Phlebotomy, EKGs, Patient Care, Medical Terminology, CPR And AED Certified - Medical Assistant
PENNSYLVANIA INSTITUTE oF TECHNOLOGY
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