Chelsea Baah
Woodbridge,VA
Summary
Detail-oriented Quality Assurance Specialist with 4+ years of experience supporting quality compliance, investigations, documentation review, audit support, and process improvement in regulated environments. Skilled in incident tracking, inspections, root cause analysis, reporting, and maintaining accurate records across multiple systems. Experienced in supporting corrective action plans, compliance monitoring, quality reviews, and cross-functional collaboration in fast-paced environments. Strong communication, organizational, and interpersonal skills with a proven ability to manage multiple priorities while maintaining confidentiality, accountability, and attention to detail. Passionate about improving quality standards, operational efficiency, and compliance processes.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Quality Assurance Specialist
Confidential Pharmaceutical Company
11.2025 - 05.2026
- Conducted investigations, reviewed documentation, and maintained accurate records to support quality and compliance initiatives.
- Managed tracking systems and quality data to ensure timely follow-up on incidents, action items, inspections, and compliance activities.
- Collaborated cross-functionally with operations and quality teams to improve workflows and maintain organizational standards.
- Assisted in report preparation and review of documentation for audits and inspections. Supported internal audits by organizing necessary documentation.
- Assisted with corrective action plans and root cause investigations to reduce recurring issues and improve accountability.
- Maintained data integrity across multiple systems while ensuring accuracy, organization, and confidentiality.
- Prioritized multiple projects and deadlines in fast-paced environments while maintaining strong attention to detail.
- Supported training initiatives and communicated quality expectations across departments.
- Conducted inspections and compliance reviews to ensure procedures and quality standards were consistently followed.
- Assisted with documentation updates, compliance tracking, and process improvement initiatives.
- Applied Lean Six Sigma methodologies to improve documentation workflows and reduce process delays.
- Utilized root cause analysis techniques including Fishbone Diagrams and 5 Whys to support investigations and corrective actions.
- Supported continuous improvement initiatives by identifying trends in documentation issues and compliance gaps.
- Collaborated with warehouse, production, and quality teams to maintain workflow efficiency and operational compliance.
Quality Assurance Specialist
Aurobindo Pharma USA – Virginia
09.2022 - 08.2024
- Reviewed documentation and maintained organized quality records to support compliance and operational standards.
- Assisted with investigations, corrective actions, and follow-up activities related to quality incidents and non-conformances.
- Maintained accurate tracking systems for documentation, compliance activities, and reporting purposes.
- Collaborated with cross-functional teams to improve workflow efficiency and support quality initiatives.
- Supported internal audits and inspections while ensuring audit-ready documentation at all times.
- Conducted inspections and quality reviews to ensure compliance with company procedures and regulatory standards.
- Assisted in preparing reports and summaries for management review and quality tracking.
- Demonstrated strong organizational and time-management skills while handling multiple priorities and deadlines.
- Utilized Lean Six Sigma principles to streamline inspection and documentation processes.
- Reviewed 50+ batch records weekly while maintaining accuracy and compliance standards.
- Managed deviations, non-conformances, and CAPAs while improving closure timelines and accountability.
- Maintained ERP/MES systems for accurate documentation control, lot traceability, and data management.
- Partnered with operations and engineering teams to support compliance and improve efficiency.
- Contributed to continuous improvement efforts by identifying recurring quality issues and process gaps.
Quality Assurance Specialist
Shaklee Corporation
03.2020 - 04.2022
- Conducted documentation reviews, inspections, and compliance checks to support quality assurance activities.
- Investigated quality issues, reviewed records, and assisted with corrective action implementation.
- Maintained accurate and organized records across multiple tracking systems and databases.
- Assisted with audit preparation and compliance reporting activities.
- Trained team members on documentation standards, compliance procedures, and quality expectations.
- Collaborated with multiple departments to support process improvements and maintain quality standards.
- Managed competing priorities while ensuring accuracy, confidentiality, and attention to detail.
- Conducted batch record reviews, label verification, and inspection activities for supplement and beverage production.
- Assisted with deviation investigations, root cause analysis, and corrective action processes.
- Supported line clearance verification, allergen control checks, and packaging inspections.
- Investigated supplier quality concerns and resolved documentation discrepancies.
- Supported customer and regulatory audits by preparing documentation and demonstrating compliance processes.
- Conducted routine quality inspections to ensure compliance with industry standards.
- Collaborated with cross-functional teams to address quality-related issues effectively.
Education
Bachelor of Science - Bachelor of Computer Science
Old Dominion University
Norfolk, VA09.2027
Skills
Quality Assurance & Compliance
Incident Investigation & Reporting
Documentation Review & Record Management
CAPA & Corrective Action Tracking
Root Cause Analysis (5 Whys, Fishbone)
Audit Preparation & Compliance Monitoring
Data Integrity & Tracking Systems
Microsoft Excel & Reporting Tools
Cross-Functional Collaboration
Organizational & Time Management Skills
Process Improvement & Accountability
Training Support & Documentation
Regulatory Compliance
Attention to Detail
Communication & Interpersonal Skills
Inspection & Quality Review Processes
Confidential Record Handling
Workflow & Process Improvement
TECHNICAL SKILLS
Microsoft Office Suite Microsoft Excel Oracle SAP NetSuite TrackWise ERP/MES Systems Documentation Management Systems Reporting Tools Data Tracking Systems
Certification
- Lean Six Sigma Yellow Belt – Completed
- Lean Six Sigma Green Belt – In Progress
- Root Cause Analysis & Process Improvement
- Documentation & Compliance Management
- cGMP & HACCP Compliance Training
- ERP/MES Systems Training: Oracle, SAP, NetSuite, TrackWise
- Workplace Safety & Process Control
Accomplishments
- Supported multiple audits with zero major findings
- Improved documentation workflows and reduced processing delays
- Assisted with corrective action initiatives that improved operational accountability
- Recognized for maintaining accuracy and compliance in fast-paced environments
- Contributed to continuous improvement and workflow efficiency initiatives
Timeline
Quality Assurance Specialist
Confidential Pharmaceutical Company
11.2025 - 05.2026
Quality Assurance Specialist
Aurobindo Pharma USA – Virginia
09.2022 - 08.2024
Quality Assurance Specialist
Shaklee Corporation
03.2020 - 04.2022
Bachelor of Science - Bachelor of Computer Science
Old Dominion University