Wayne Omondi
Apopka,FL
Summary
Results-driven Administrative Professional and Systematic Quality Assurance Specialist with extensive expertise in data management and regulatory compliance. Fortes in client retention, organizational development, and program design and implementation.
Overview
4
4
years of professional experience
Work History
Quality Assurance Specialist
FEMA
09.2024 - Current
- Oversee and monitor a team of 50 agents, ensuring adherence to FEMA quality and compliance standards
- Utilize Verint for call monitoring, reporting, and performance evaluation to enhance service delivery
- Assist management with key operational tasks, including conducting interviews and training support
Document Reviewer
Integreon
08.2024 - 11.2024
- Conduct comprehensive document reviews using eDiscovery platforms like Relativity
- Assist in litigation, intellectual property disputes, and regulatory compliance cases
- Optimize review workflows to improve accuracy and efficiency
Quality Assurance Analyst
Prime Therapeutics
07.2024 - 09.2024
- Conducted quality tests on new and revised benefit plans to ensure accurate claims processing
- Analyzed performance data to identify trends and provide actionable feedback for service enhancement
- Utilized various quality-monitoring tools and software to track, report, and optimize quality metrics
Senior Benefit Consultant
GoHealth
07.2021 - 05.2024
- Licensed Health Insurance Broker, advising clients on policy concerns and tailored insurance programs
- Provided expert consultation to help customers achieve their health and financial goals
- Developed marketing strategies and analyzed health plans to enhance client protection and financial growth
Education
B.S - Computer Information Science
University of Phoenix
Phoenix, AZSkills
- Quality Assurance & Compliance
- Performance monitoring
- Testing feasibility
- Application audits
- System debugging
- System Administration/Analysis
- Data Management
- Process Optimization
- IT System Monitoring
- Project Coordination
- CRM Tools
- Advanced Microsoft Office Suite
- Pharmacy Benefit Management
- Verint
- Production optimization
- Scripting languages
- Problem-solving skills
- Project management
Timeline
Quality Assurance Specialist
FEMA
09.2024 - Current
Document Reviewer
Integreon
08.2024 - 11.2024
Quality Assurance Analyst
Prime Therapeutics
07.2024 - 09.2024
Senior Benefit Consultant
GoHealth
07.2021 - 05.2024
B.S - Computer Information Science
University of Phoenix
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