Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CHELSEA BACKES

Scottsdale,AZ

Summary

Innovative women’s healthcare leader with a proven track record of optimizing clinical workflows and implementing new technologies to enhance care coordination and reduce fragmentation. Recognized for balancing data-driven insights with compassionate leadership. Pursuing healthcare operations roles focused on process improvement and cross-functional optimization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Operations

ARIZONA GYNECOLOGY CONSULTANTS
04.2024 - 08.2024
  • Built and managed daily production schedules for 7 surgeons and 15 APPs across 6 locations, including PTO tracking, on-call coverage, RVUs, callouts, and triage
  • Troubleshot online scheduling software and rebuilt the system interface, leading to a 57% improvement in staff utilization
  • Supported physicians and clinical staff through operational oversight, human resources, and patient care coordination, along with various medically related tasks
  • Led EHR (Athena Health) report optimization for the executive board on a bi-weekly basis, resulting in strategic service line growth and a 36% decrease in employee underutilization in May 2024
  • Rebuilt custom clinic workflows and employment manuals, leading to clearer role definitions and streamlined daily operations.
  • Defined, implemented, and revised operational policies and guidelines.

Physician and Practice Liaison

THE INSOMNIA AND SLEEP INSTITUTE OF ARIZONA
01.2023 - 04.2024
  • Established relationships with primary care, ENT, and cardiology providers to drive referrals and service line awareness
  • Ongoing business development resulted in a 78% increase in patient referrals in Q1 of 2024
  • Provided ongoing white-glove service to referring practices, ensuring a seamless patient experience
  • Surveyed new territory and developed strategic campaigns to boost the West Valley location, which opened in October 2023.

Appraisal Desk Team Lead

GUARANTEED RATE
04.2021 - 05.2022
  • Spearheaded the resolution of escalated issues during the sales process, providing comprehensive support from initiation to deal completion
  • Earned two MVP awards within 13 months for exceptional performance, based on peer and managerial nominations
  • Led technology initiatives as a liaison between the appraisal department and sales team, ensuring smooth adoption of improvements and procedures.

Owner

DOG-ALICIOUS PET CARE
01.2015 - 12.2020
  • Purchased and grew an existing business, driving a 180% revenue increase within two years through strategic initiatives
  • Developed and optimized a logistics framework to manage 70+ daily appointments, significantly improving operational efficiency
  • Recruited, trained, and managed a team of 12 independent contractors, ensuring regulatory compliance and high service standards
  • Conducted personalized client consultations and created tailored service plans, boosting customer satisfaction and retention.

Education

Business Process Management in Healthcare Operations -

Rutgers, The State University of New Jersey
08.2024

Bachelor of Science in Business, Marketing -

Eastern Illinois University
05.2011

Skills

  • Process Improvement
  • Strategic planning and execution
  • Leadership training
  • Project Coordination
  • Logistics Management
  • Staff Management

Certification

  • Good Clinical Practice (GCP), NIDA Clinical Trials Network, 05/2024 - 05/2027
  • The Vital Relationship Between Physicians and Clinical Documentation Integrity: A Pathway to Effective Revenue Cycle Management, ACMPE, 08/2024
  • Scaling Up: Expert Guidance to Sustainable Growth, ACMPE, 08/27/2024

Timeline

Director of Operations

ARIZONA GYNECOLOGY CONSULTANTS
04.2024 - 08.2024

Physician and Practice Liaison

THE INSOMNIA AND SLEEP INSTITUTE OF ARIZONA
01.2023 - 04.2024

Appraisal Desk Team Lead

GUARANTEED RATE
04.2021 - 05.2022

Owner

DOG-ALICIOUS PET CARE
01.2015 - 12.2020

Business Process Management in Healthcare Operations -

Rutgers, The State University of New Jersey

Bachelor of Science in Business, Marketing -

Eastern Illinois University

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CHELSEA BACKES